Remote Enterprise IoT Implementation Lead

Samsara; Miami (FL); Remote; USD 89,000 - 135,000; Full time

Job summary

Samsara’s Enterprise Customer Success team guides our largest customers from onboarding through renewal. You will join the Implementation team, deploying and driving adoption of IoT solutions for fleets and industrial assets.

This role spans Sales, Support, and Product, with cross-functional collaboration to ensure customer success. The position is remote in the United States with up to 25% travel, open to candidates outside the San Francisco Bay Area, NYC metro, and Washington, D.C.

Qualifications

• 4+ years in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• Excellent consultative skills with experience in end-to-end system implementations.
• Diplomacy, tact, and poise under pressure when working through customer issues.

Responsibilities

• Be on the front lines of our Enterprise customers, ensuring adoption and business value from Samsara’s IoT solutions.
• Manage deployment and enable quick time to value for large-scale customers; coordinate with Sales, Support, Sales Engineering and Product.
• Own customer relationships, learn Samsara’s system, and drive successful implementations across diverse industries.

Skills

Customer Success

Account Management

SaaS

Technical Communication

Problem Solving

Education

Bachelor’s degree

Job description

Samsara’s Enterprise Customer Success team guides our largest customers from onboarding through renewal. You will join the Implementation team, deploying and driving adoption of IoT solutions for fleets and industrial assets.

This role spans Sales, Support, and Product, with cross-functional collaboration to ensure customer success. The position is remote in the United States with up to 25% travel, open to candidates outside the San Francisco Bay Area, NYC metro, and Washington, D.C.