Remote Senior Enterprise Customer Success & Renewal Manager

Nerdio; United States; Remote; USD 150,000 - 170,000; Full time

Benefits offered by this job

Competitive Base + Commission

Stock Options

Health Plans

Life & Disability Plans

Retirement Plan

Unlimited PTO (Birthday off)

Job summary

Nerdio is seeking a Senior Customer Account Manager to own the full post-sale relationship for Enterprise accounts, driving value, account health, and renewals while surfacing expansion opportunities. You will be the primary contact from deal close through onboarding, ongoing value delivery, expansion, and renewal, ensuring strong net revenue retention.

You will lead onboarding, Executive Business Reviews, and monitor health signals to mitigate risk, while collaborating with TAMs, Account

Qualifications

• Experience in a software-as-a-service (SaaS)/XaaS environment handling Enterprise accounts.
• Proven ability to negotiate contracts and resolve conflicts effectively.
• Demonstrated skill in building relationships at all levels within enterprise orgs.
• Proven track record of executive-level business reviews (QBRs/EBRs) and VP-level stakeholder engagement.
• Ability to recognize and route expansion opportunities to the appropriate owner.
• Strong forecasting skills and understanding of customer health signals.

Responsibilities

• Own post-sale enterprise account relationships and drive renewal and expansion.
• Lead onboarding and adoption planning with cross-functional teams to realize value quickly.
• Deliver Executive Business Reviews and align roadmap with customer goals.
• Monitor account health and mitigate risks using data-driven insights.
• Identify and route qualified upsell/cross-sell opportunities with Account Executive.
• Lead the renewal process with a focus on value realization and contracts.
• Foster advocacy with testimonials, case studies, and reference programs.

Skills

SaaS/XaaS experience

Contract negotiation

Executive relationships

LAER model

Forecasting

Value proposition

AI tools usage

CRM proficiency

Tools

CRM software

Job description

Nerdio is seeking a Senior Customer Account Manager to own the full post-sale relationship for Enterprise accounts, driving value, account health, and renewals while surfacing expansion opportunities. You will be the primary contact from deal close through onboarding, ongoing value delivery, expansion, and renewal, ensuring strong net revenue retention.

You will lead onboarding, Executive Business Reviews, and monitor health signals to mitigate risk, while collaborating with TAMs, Account