Senior Enterprise Account Manager - East (Remote)

Nerdio; United States; Remote; USD 150,000 - 170,000; Full time

Benefits offered by this job

Stock Options

Health and Welfare Plans

Life and Disability Plans

Retirement Plan

Unlimited Flexible Paid Time Off

Collaborative Team Culture

Benefits for international employees,外

Job summary

Nerdio is seeking a Senior Customer Account Manager to own the full post-sale relationship for Enterprise accounts—driving value realization, account health, and renewals while proactively surfacing expansion opportunities. You are the customer’s primary contact from deal close through onboarding, ongoing value delivery, expansion, and renewal, maximizing net revenue retention across your portfolio.

You'll partner with Technical Account Managers, Account Executives, Solutions Engineers, and

Qualifications

• Software background in an XaaS business with cross-functional customer relationships.
• Expertise in contract negotiation and conflict resolution.
• Experience in customer relationship management across Enterprise accounts.
• Ability to facilitate executive-level reviews (QBRs/EBRs) with VP-level stakeholders.
• Identify and route expansion opportunities to ownership.
• Accurate forecasting and understanding of customer base and signals.
• Articulate a technical value proposition and leverage AI tools.

Responsibilities

• Own the strategic post-sale relationship for Enterprise accounts focusing on outcomes and health.
• Drive onboarding and adoption with cross-functional teams to show value quickly.
• Lead Executive Business Reviews and keep key stakeholders engaged.
• Monitor account health using data-driven insights and mitigate risks.
• Surface expansion opportunities and collaborate to grow revenue.
• Lead renewal motions with Account Executives and manage signatures.
• Foster advocacy, testimonials, and reference activities including Training Camps.

Skills

XaaS customer relationships

Executive reviews

Forecasting

CRM proficiency

Tools

CRM software

Job description

Nerdio is seeking a Senior Customer Account Manager to own the full post-sale relationship for Enterprise accounts—driving value realization, account health, and renewals while proactively surfacing expansion opportunities. You are the customer’s primary contact from deal close through onboarding, ongoing value delivery, expansion, and renewal, maximizing net revenue retention across your portfolio.

You'll partner with Technical Account Managers, Account Executives, Solutions Engineers, and