Senior Enterprise Customer Success Manager - Remote

Nerdio, Inc.; Northern (KY); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Competitive Base + Commission Plan

Stock Options

Health and Welfare Plans*

Life and Disability Plans*

Retirement Plan*

Unlimited Flexible Paid Time Off......

Job summary

Nerdio, Inc. seeks a Senior Customer Account Manager to own the full post-sale relationship for Enterprise accounts, driving value realization, account health, renewals, and expansion opportunities.

You are the customer’s primary contact from deal close through onboarding and ongoing value delivery, surfacing expansion opportunities and ensuring strong net revenue retention. You will lead Executive Business Reviews, monitor health signals, and coordinate with Internal teams to align on roadmap,

Qualifications

• 8+ years in a customer success or account management role, preferably in tech.
• Experience managing customer relationships across IT Operations, Finance, and Software Engineering preferred.
• Demonstrated ability to facilitate executive-level reviews (QBRs/EBRs).
• Ability to articulate a value proposition with a technical theme.

Responsibilities

• Own the post-sale strategic customer relationship for Enterprise accounts.
• Lead onboarding and adoption plans with internal teams to accelerate value realization.
• Deliver Executive Business Reviews and maintain stakeholder engagement.
• Monitor account health using data and signals to flag risks or gaps.
• Identify and route expansion opportunities with Account Executives.
• Lead the renewal process and coordinate with stakeholders to secure renewals.
• Develop customer testimonials, case studies, and reference activity.

Skills

Customer Success

Executive relationships

Forecasting

CRM software

Contract negotiation

LAER framework

AI tools

Cross-functional collaboration

Tools

CRM platforms

Analytics tools

Job description

Nerdio, Inc. seeks a Senior Customer Account Manager to own the full post-sale relationship for Enterprise accounts, driving value realization, account health, renewals, and expansion opportunities.

You are the customer’s primary contact from deal close through onboarding and ongoing value delivery, surfacing expansion opportunities and ensuring strong net revenue retention. You will lead Executive Business Reviews, monitor health signals, and coordinate with Internal teams to align on roadmap,