Remote Enterprise Account Manager, EMEA

Nerdio; United States; Remoto; USD 87.000 - 127.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive base + commission

Stock options

Health plans

Life and disability plans

Retirement plan

Unlimited PTO (birthday off)

Collaborative culture

Descrizione del lavoro

Nerdio is seeking a Customer Account Manager to own the full post-sale relationship for Corporate accounts in the EMEA region. You will drive value realization, onboarding, renewal, and expansion while coordinating with cross-functional teams.

You will lead executive business reviews, monitor account health, surface upsell opportunities, and help customers achieve their cloud objectives, including Azure-related services. This remote role offers international scope and collaboration across teams.

Competenze

• 2-4 years in a customer success or account management role, preferably within technology.
• Experience managing relationships across IT Ops, Finance, and Software Eng.
• End-to-end account management including onboarding, renewals, and escalations; strong collaboration with TAMs and Sales.
• Experience facilitating executive-level reviews (QBRs/EBRs) and building relationships with VP-level stakeholders using a LAER model.
• Ability to recognize, qualify, and route expansion opportunities to the right owner.
• Accurate forecasting and understanding of customer base and health signals.
• Ability to articulate a value proposition with a technical theme.
• Comfortable using AI tools for research, prep, and reporting.

Mansioni

• Own the post-sale relationship for Corporate accounts, focusing on outcomes, health, and business alignment.
• Lead onboarding and adoption plans with internal teams so customers see value quickly.
• Deliver Executive Business Reviews and align on roadmap with stakeholders.
• Monitor account health and flag risks using data-driven insights.
• Identify upsell and cross-sell opportunities and coordinate with the Account Executive.
• Lead renewal motions and own the process through signatures.
• Drive customer advocacy, testimonials, and reference activities.

Conoscenze

Executive relationship management

Contract negotiation

Conflict resolution

Forecasting & account health

Strategic account management

LAER model

Executive reviews (QBRs/EBRs)

Cross-functional collaboration

Strumenti

CRM software

Descrizione del lavoro

Nerdio is seeking a Customer Account Manager to own the full post-sale relationship for Corporate accounts in the EMEA region. You will drive value realization, onboarding, renewal, and expansion while coordinating with cross-functional teams.

You will lead executive business reviews, monitor account health, surface upsell opportunities, and help customers achieve their cloud objectives, including Azure-related services. This remote role offers international scope and collaboration across teams.