EMEA Strategic Account Manager - Post-Sale & Renewals

Nerdio, Inc.; United States; À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Base + Commission

Stock Options

Health plans

Life & Disability

Retirement Plan

Unlimited PTO

Résumé du poste

Nerdio, a fast-moving cloud software company, is seeking a Customer Account Manager to own the full post-sale relationship for a book of Corporate accounts—driving value realization, account health, and renewals from onboarding through expansion.

You will serve as the primary touchpoint from deal close, coordinating with Technical Account Managers, Account Executives, and Solutions Engineers to ensure value is realized quickly and relationships are developed at executive levels.

Qualifications

• 2–4 years in a customer success or account management role in technology.
• Understanding of cloud computing, IT services, or related fields.
• Proven ability to develop executive-level relationships within customer organizations — Enterprise segment.
• Experience facilitating QBRs/EBRs and engaging VP-level stakeholders using a LAER model.
• Ability to identify and route expansion opportunities to the right owner.
• Accurate forecasting and strong grasp of account health signals.
• Ability to articulate a value proposition with a technical theme.

Responsabilités

• Own the strategic post-sale relationship for Corporate accounts, focusing on outcomes and health.
• Drive onboarding and adoption plans with customers and internal teams to deliver quick value.
• Lead Executive Business Reviews to align progress with goals and roadmap.
• Monitor account health using data-driven insights and signals to flag risks.
• Surface expansion opportunities through upsell/cross-sell in collaboration with Account Executives.
• Lead the renewal process with value validation and expansion plays.
• Foster advocacy and reference activity including testimonials, case studies, and training events.

Connaissances

Customer success

Account management

Executive relationships

Forecasting

CRM proficiency

Outils

CRM software

Description du poste

Nerdio, a fast-moving cloud software company, is seeking a Customer Account Manager to own the full post-sale relationship for a book of Corporate accounts—driving value realization, account health, and renewals from onboarding through expansion.

You will serve as the primary touchpoint from deal close, coordinating with Technical Account Managers, Account Executives, and Solutions Engineers to ensure value is realized quickly and relationships are developed at executive levels.