Enterprise Customer Success Manager, Renewals & Onboarding

BrightPlus3; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid parental leave

PTO

401(k) matching

FSAs

Wellness stipend

Cell phone reimbursement

Company lunches

Diversity and inclusion

Job summary

The Information is seeking a Customer Success Associate Manager to own renewals, retention, and account operations across a portfolio of 300+ corporate and enterprise customers. This hybrid, US-based role partners with CS leadership and the Enterprise Sales team to ensure strong retention and proactive risk management.

Based in the United States, you will coordinate onboarding, provisioning, and usage insights, maintain Salesforce data, and identify upsell opportunities while guiding customers

Qualifications

• 3+ years of experience in customer success, account management, or client services (B2B/SaaS preferred).
• Experience managing a high volume of accounts simultaneously.
• Comfort owning renewal conversations, including pricing and terms.

Responsibilities

• Own renewal process for portfolio of 300+ corporate and enterprise accounts.
• Manage renewal timelines, outreach, and execution 90 to 120 days before expiration.
• Ensure customers understand renewal terms, pricing, and next steps.
• Monitor usage and engagement to identify churn risk early and take corrective action.
• Escalate at-risk renewals and account issues to CS and Sales.
• Route seat additions and upsell interest surfaced during renewals to Sales.
• Maintain accurate renewal tracking and forecasting in Salesforce.

Skills

Customer success

Account management

SaaS

Tools

Salesforce

SSO/SAML

APIs

Job description

The Information is seeking a Customer Success Associate Manager to own renewals, retention, and account operations across a portfolio of 300+ corporate and enterprise customers. This hybrid, US-based role partners with CS leadership and the Enterprise Sales team to ensure strong retention and proactive risk management.

Based in the United States, you will coordinate onboarding, provisioning, and usage insights, maintain Salesforce data, and identify upsell opportunities while guiding customers