Remote Senior Enterprise Customer Insights Leader

Lumen; Lansing (MI); Remote; USD 111,000 - 148,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Voluntary lifestyle benefits

Job summary

Lumen is seeking a Customer Insights Manager to lead enterprise insights initiatives from design to delivery, collaborating with marketing, product, and operations. This role drives customer-centric decisions across growth initiatives and goes beyond data to tell compelling executive stories.

Remote position within the U.S. The role emphasizes advanced analytics, survey design, and managing external vendors to ensure on-scope, on-time studies while upholding data governance and privacy standards.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, Statistics, or a related field.
• 5-7 years of experience in B2B Customer Insights.
• Experience in the technology / software industry.
• Experience analyzing quantitative customer and market data using statistical methods to identify meaningful patterns, trends, and business opportunities.
• Strong survey design, programming and distribution skills.
• Hands‑on experience planning and conducting live customer interviews.
• Proven ability to manage external insights vendors and keep studies on scope, on time, and on budget.
• Ability to turn insights project findings into clear, compelling stories for executive audiences.

Responsibilities

• Plan and conduct live customer interviews, then turn them into clear themes and recommendations.
• Conduct deep‑dive data analysis to uncover buying and behavioral patterns, strategic opportunities, risks, and white spaces in existing and emerging product and customer segments.
• Design and run survey‑based quantitative studies, covering questionnaire development, sampling, fielding, and statistical analysis.
• Lead brand and market insights projects that measures awareness, perception, and competitive positioning across target B2B segments.
• Test product concepts, offers, and messaging so that go‑to‑market decisions are grounded in customer evidence.
• Generate Lumen Digital product insights, leveraging cross‑channel behavioral analytics, to improve the customer's digital experience.
• Apply advanced analytics and predictive modeling to find emerging trends and inform marketing strategy.
• Manage insights vendors as needed, from scoping through delivery.
• Work with internal counterparts to make sure every project meets data governance and privacy standards.

Skills

Live interviews

Data analysis

Survey design

Vendor management

Storytelling

Education

Bachelor's degree in Marketing, Business, Psychology, Statistics, or related field

Master's degree in Business Administration, Marketing Analytics, or related discipline

Tools

Power BI

Qualtrics

UserTesting

SQL

Job description

Lumen is seeking a Customer Insights Manager to lead enterprise insights initiatives from design to delivery, collaborating with marketing, product, and operations. This role drives customer-centric decisions across growth initiatives and goes beyond data to tell compelling executive stories.

Remote position within the U.S. The role emphasizes advanced analytics, survey design, and managing external vendors to ensure on-scope, on-time studies while upholding data governance and privacy standards.