Remote Senior Enterprise Customer Insights Lead

Lumen; Topeka (KS); Remote; USD 106,000 - 155,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Lifestyle benefits

Job summary

Lumen is seeking a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap within the Marketing organization. You’ll design and execute complex insights projects, collaborating with marketing, product, operations, and sales to inform customer-centric decisions.

Based in the U.S., this remote role supports internal stakeholders and external partners, with emphasis on governance, privacy, and data quality across initiatives.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, Statistics, or related field.
• 5-7 years of experience in B2B Customer Insights.
• Experience in technology/software industry.
• Experience analyzing quantitative data to identify patterns and opportunities.
• Strong survey design, programming and distribution skills.
• Hands-on experience planning and conducting live customer interviews.
• Proven ability to manage external insights vendors and keep studies on scope, on time, and on budget.
• Ability to turn insights into clear, executive-ready narratives.

Responsibilities

• Plan and conduct live customer interviews and derive themes and recommendations.
• Perform deep-dive data analysis to uncover patterns, opportunities, risks and white spaces.
• Design and run survey-based quantitative studies including development, sampling, fielding, and analysis.
• Lead brand and market insights projects measuring awareness and competitive positioning.
• Test product concepts, offers, and messaging for data‑driven GTM decisions.
• Generate digital product insights using cross‑channel analytics to improve the customer experience.
• Apply advanced analytics and predictive modeling to identify trends and inform strategy.
• Manage insights vendors from scoping to delivery.
• Collaborate to ensure adherence to data governance and privacy standards.

Skills

B2B customer insights experience

Statistical data analysis

Survey design & distribution

Live customer interviews

Vendor management

Executive storytelling

Strong communication

Education

Bachelor's degree in Marketing/Business/Psychology/Statistics

Master's degree preferred in Business/Marketing Analytics

Tools

Power BI

SQL

Qualtrics

UserTesting

Job description

Lumen is seeking a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap within the Marketing organization. You’ll design and execute complex insights projects, collaborating with marketing, product, operations, and sales to inform customer-centric decisions.

Based in the U.S., this remote role supports internal stakeholders and external partners, with emphasis on governance, privacy, and data quality across initiatives.