Remote Senior Lead — Enterprise Customer Insights

Lumen; Santa Fe (NM); Remote; USD 106,000 - 141,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Bonus structure info

Job summary

Lumen is seeking a Customer Insights Manager who will lead enterprise insights initiatives from design to delivery, partnering with marketing, product, operations and sales to guide customer‑centric decisions.

You will manage live interviews, quantitative studies, and vendor relationships while shaping strategies for B2B segments and AI/telecom product opportunities. Remote US work with competitive compensation and comprehensive benefits.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, Statistics or a related field
• 5-7 years of experience in B2B Customer Insights
• Experience in the technology / software industry
• Experience analyzing quantitative customer and market data using statistical methods
• Strong survey design, programming and distribution skills
• Hands-on experience planning and conducting live customer interviews
• Proven ability to manage external insights vendors and keep studies on scope, on time, and on budget
• Ability to turn insights project findings into clear, compelling stories for executive audiences

Responsibilities

• Plan and conduct live customer interviews, then turn them into clear themes and recommendations
• Conduct deep‑dive data analysis to uncover buying and behavioral patterns, strategic opportunities, risks, and white spaces
• Design and run survey‑based quantitative studies, covering questionnaire development, sampling, fielding, and statistical analysis
• Lead brand and market insights projects that measures awareness, perception, and competitive positioning across target B2B segments
• Test product concepts, offers, and messaging so that go‑to‑market decisions are grounded in customer evidence
• Generate Lumen Digital product insights, leveraging cross‑channel behavioral analytics, to improve the customer's digital experience
• Apply advanced analytics and predictive modeling to find emerging trends and inform marketing strategy
• Manage insights vendors as needed, from scoping through delivery
• Work with internal counterparts to make sure every project meets data governance and privacy standards

Skills

Live interviews

Quantitative analysis

Survey design

Vendor management

Executive storytelling

Education

Bachelor's degree in Marketing, Business, Psychology, Statistics

Master's degree in Business Administration, Marketing Analytics

Tools

Power BI

SQL

Qualtrics

UserTesting

Job description

Lumen is seeking a Customer Insights Manager who will lead enterprise insights initiatives from design to delivery, partnering with marketing, product, operations and sales to guide customer‑centric decisions.

You will manage live interviews, quantitative studies, and vendor relationships while shaping strategies for B2B segments and AI/telecom product opportunities. Remote US work with competitive compensation and comprehensive benefits.