Remote Senior Lead, Customer Insights & Analytics
Lumen Technologies, Inc.
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Descrizione del lavoro
Lumen Technologies, Inc. is seeking a Senior Lead Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. The role will design and execute complex insights projects with internal teams and external partners to guide marketing, product, operations, and sales decisions.
You will analyze quantitative data, conduct interviews, and lead surveys to uncover trends, opportunities, and risks, while ensuring data governance and privacy standards are met. This remote U.S.
Competenze
- Bachelor's degree or higher in marketing, business, psychology, statistics or related.
- 5-7 years in B2B customer insights or market research.
- Experience with quantitative data analysis and survey design.
Mansioni
- Plan and conduct live customer interviews and translate findings into actionable themes.
- Perform deep-dive data analysis to identify patterns, opportunities and risks.
- Design and run survey-based studies including sampling and analysis.
- Lead insights projects to measure awareness, perception and competitive positioning.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Lumen Technologies, Inc. is seeking a Senior Lead Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. The role will design and execute complex insights projects with internal teams and external partners to guide marketing, product, operations, and sales decisions.
You will analyze quantitative data, conduct interviews, and lead surveys to uncover trends, opportunities, and risks, while ensuring data governance and privacy standards are met. This remote U.S.
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