Remote Senior Lead, Customer Insights & AI Strategy

Lumen; Cheyenne (WY); Remoto; USD 130.000 - 155.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Life insurance

Voluntary lifestyle benefits

Wellbeing programs

Descrizione del lavoro

Lumen is seeking a Customer Insights Manager to lead enterprise insights programs across marketing, product, and sales. You will design complex studies, analyze data, and turn findings into actionable recommendations for executives while collaborating with external partners.

This is a remote-friendly role within the U.S. with a focus on delivering customer-centric strategies and measurable business impact.

Competenze

• Bachelor's degree in Marketing, Business, Psychology, Statistics, or related field.
• 5-7 years of experience in B2B Customer Insights.
• Experience in the technology/software industry.
• Experience using statistical methods to analyze customer data and identify patterns.
• Strong survey design, programming and distribution skills.
• Hands-on experience planning and conducting live customer interviews.
• Proven ability to manage external insights vendors and keep studies on scope, on time, and on budget.

Mansioni

• Plan and conduct live customer interviews, then turn them into clear themes and recommendations
• Conduct deep-dive data analysis to uncover buying and behavioral patterns, strategic opportunities, risks, and white spaces
• Design and run survey-based quantitative studies, covering questionnaire development, sampling, fielding, and statistical analysis
• Lead brand and market insights projects that measures awareness, perception, and competitive positioning across target B2B segments
• Test product concepts, offers, and messaging so that go-to-market decisions are grounded in customer evidence
• Generate Lumen Digital product insights, leveraging cross-channel behavioral analytics, to improve the customer's digital experience
• Apply advanced analytics and predictive modeling to find emerging trends and inform marketing strategy
• Manage insights vendors as needed, from scoping through delivery
• Work with internal counterparts to make sure every project meets data governance and privacy standards

Conoscenze

Live customer interviews

Survey design

Statistical analysis

Data storytelling

Vendor management

Tech/software industry experience

Formazione

Bachelor's degree (Marketing/Business/Psychology/Statistics)

Master's degree preferred

Strumenti

Power BI

SQL

Qualtrics

UserTesting

Descrizione del lavoro

Lumen is seeking a Customer Insights Manager to lead enterprise insights programs across marketing, product, and sales. You will design complex studies, analyze data, and turn findings into actionable recommendations for executives while collaborating with external partners.

This is a remote-friendly role within the U.S. with a focus on delivering customer-centric strategies and measurable business impact.