Senior Lead Customer Insights Manager - Remote

Lumen; Richmond (VA); Remote; USD 116.000 - 155.000; Vollzeit

Zusammenfassung

Lumen is hiring a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. You’ll design and deliver complex insights projects, guiding marketing, product, operations, and sales with customer-centric data-driven decisions.

You’ll work across independent and external partners, conducting interviews, surveys, and analyses to uncover opportunities and risks in B2B segments. This is a work-from-home US role with strong emphasis on governance, privacy, and executive storytelling.

Qualifikationen

• Bachelor's degree in Marketing, Business, Psychology, Statistics or related field.

Aufgaben

• Plan and conduct live customer interviews and synthesize themes.
• Perform deep-dive data analyses to find patterns, opportunities and risks.
• Design and run survey-based quantitative studies (questionnaires, sampling, fielding, analysis).
• Lead brand and market insights projects across B2B segments.
• Test product concepts, offers, and messaging with customer evidence.
• Generate digital product insights from cross-channel analytics.
• Apply predictive analytics to inform strategy.
• Manage insights vendors from scoping to delivery.
• Ensure data governance and privacy compliance on projects.

Kenntnisse

B2B insights

Data analysis

Survey design

Live interviews

Vendor management

Executive storytelling

Ausbildung

Bachelor's degree in Marketing, Business, Psychology, Statistics

Tools

Power BI

SQL

Qualtrics

UserTesting

Jobbeschreibung

Lumen is hiring a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. You’ll design and deliver complex insights projects, guiding marketing, product, operations, and sales with customer-centric data-driven decisions.

You’ll work across independent and external partners, conducting interviews, surveys, and analyses to uncover opportunities and risks in B2B segments. This is a work-from-home US role with strong emphasis on governance, privacy, and executive storytelling.