Remote Senior Lead, Enterprise Customer Insights

Lumen; Olympia (WA); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Voluntary lifestyle perks

Job summary

Lumen is seeking a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. You will design and execute complex insights projects with internal teams and external partners, guiding marketing, product, and sales with customer-centric decisions.

Remote, U.S.-based work from home role. You will plan interviews, analyze data, run surveys, and lead cross-functional insights initiatives to improve marketing strategy and digital experiences.

Qualifications

• Bachelor’s degree in Marketing, Business, Psychology, Statistics, or a related field.
• 5–7 years of experience in B2B Customer Insights.
• Experience in the technology/software industry.
• Experience analyzing quantitative customer and market data using statistical methods to identify patterns.
• Strong survey design, programming and distribution skills.
• Hands-on experience planning and conducting live customer interviews.
• Proven ability to manage external insights vendors and keep studies on scope and on time.
• Ability to turn insights into clear stories for executive audiences.

Responsibilities

• Plan and conduct live customer interviews and translate insights into themes and recommendations.
• Perform in-depth data analysis to uncover buying patterns and opportunities.
• Design and run survey-based quantitative studies from questionnaire to analysis.
• Lead brand and market insights projects assessing awareness and positioning.
• Test product concepts, offers, and messaging grounded in customer evidence.
• Generate digital product insights using cross-channel analytics to improve UX.
• Apply analytics and predictive modeling to inform marketing strategy.
• Manage insights vendors from scoping to delivery.
• Coordinate with internal teams to ensure data governance and privacy compliance.

Skills

Live customer interviews

Data analysis

Survey design

Quantitative data methods

Vendor management

Storytelling for executives

Education

Bachelor's in Marketing/Business/Psych/Statistics

Master's in Business Administration/Marketing Analytics (preferred)

Tools

Power BI

SQL

Qualtrics

UserTesting

Job description

Lumen is seeking a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. You will design and execute complex insights projects with internal teams and external partners, guiding marketing, product, and sales with customer-centric decisions.

Remote, U.S.-based work from home role. You will plan interviews, analyze data, run surveys, and lead cross-functional insights initiatives to improve marketing strategy and digital experiences.