Remote Senior Dynamics CRM Developer: AI & Power Platform

GovCIO; Austin (TX); Remote; USD 135,000 - 175,000; Full time

Benefits offered by this job

EAP

Discounts

Learning & Development

Certification support

Referral bonus

Internal mobility

Pet insurance

Flexible work environment

Job summary

GovCIO is seeking an experienced Senior CRM developer to enhance a Microsoft Dynamics CRM system and customer portal, and to augment capabilities with new technology. The role is fully remote within the United States and operates in an Agile Scrum environment.

Responsibilities include collaborating with cross-functional teams, mentoring developers, and applying AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, Chat, and DocIntelligence.

Qualifications

• Bachelor's degree with 12+ years of experience.
• 5 years of Power Platform and Portals experience.
• Experience leading Dynamics Call Center and IVR implementations.
• C#, .NET, JavaScript, FetchXML experience.
• Ability to work in an Agile Scrum environment.
• Must obtain PBGC Public Trust clearance.
• Attention to detail and strong Microsoft Dynamics knowledge.

Responsibilities

• Collaborate with functional and testing teams to implement user stories and maintain acceptance criteria quality.
• Mentor other developers and collaborate with senior team members.
• Utilize AI features in Dynamics for Call Center and Customer Service (Copilot Studio, IVR, Chat, DocIntelligence).

Skills

Power Platform

Portals

Microsoft Dynamics CRM

Call Center

IVR

Copilot Studio

Chat

Secure Messaging

C# / .NET

JavaScript

FetchXML

Agile Scrum

Documentation / SDLC

Education

Bachelor's degree

Tools

GitHub

Deployment pipelines

Azure DevOps

Azure (certifications)

Job description

GovCIO is seeking an experienced Senior CRM developer to enhance a Microsoft Dynamics CRM system and customer portal, and to augment capabilities with new technology. The role is fully remote within the United States and operates in an Agile Scrum environment.

Responsibilities include collaborating with cross-functional teams, mentoring developers, and applying AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, Chat, and DocIntelligence.