Senior Dynamics Developer

Digitailor; United States; Remote; USD 135,000 - 175,000; Full time

Job summary

GovCIO is seeking a Senior CRM developer to enhance Microsoft Dynamics CRM and customer portal capabilities. You will work in an Agile Scrum team, mentoring peers and integrating Copilot Studio, IVR, Chat, and secure messaging, with a focus on Call Center functionality.

The role is fully remote within the United States and requires strong .NET, C#, JavaScript, and FetchXML skills, plus SDLC documentation experience. A PBGC Public Trust is preferred.

Qualifications

• Bachelor's degree and 12+ years (or commensurate experience)
• 5 years of Power Platform and Portals experience
• Experience leading Call Center, IVR implementations in Dynamics
• Proficient with Copilot Studio, Chat, and Secure Messaging
• C#, .Net, JavaScript, FetchXML development experience
• Experience with SDLC documentation and deployments
• Strong attention to detail and teamwork in Agile Scrum
• Security clearance: PBGC Public Trust preferred
• Experience with PowerBI, fillable PDFs, and RDL reports
• GitHub, deployment pipelines a plus
• Azure Developer/DevOps/Architect certifications a plus

Responsibilities

• Collaborate with functional and testing teams to implement user stories
• Mentor other developers and work with senior team members
• Leverage AI features in Dynamics for Call Center and Customer Service
• Support operations and production troubleshooting
• Work in a fast-paced Agile Scrum environment

Skills

Power Platform

Portals

Call Center

IVR

Copilot Studio

Chat

Secure Messaging

C#

.Net

JavaScript

FetchXML

Azure DevOps

Azure

PowerBI

GitHub

Education

Bachelor's degree

Tools

GitHub

FetchXML

Azure DevOps

Azure

Job description

GovCIO is looking for an experienced Senior CRM developer to support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal and to supercharge our systems with new technology and functionality. This position requires experience in an Agile Scrum environment with the ability to handle multiple items in a single sprint. This position is located within the United States and is full remote.

Responsibilities

Work collaboratively with the functional team and testing team, as well as other developers, as you implement required user stories, providing continued feedback on the quality of the acceptance criteria and testing. Mentor other developers and collaborate with other senior members of the team. Utilize AI features in Dynamics for Call Center and Customer Service, covering Copilot Studio, IVR, Chat, DocIntelligence, and other modern tools.

Qualifications

Bachelor's with 12+ years (or commensurate experience) Required Skills and Experience 5 years of experience in Power Platform and Portals Experience to lead implementations of Call Center, IVR, and other modern functionality and modules within Dynamics. Copilot Studio, Chat, and Secure Messaging Experience with Call Center, IVR IS REQUIRED C#, .Net, Javascript, FetchXML experience Experience in Support SDLC documentation such as the Design Documents and Implementation Plans and deployments Attention to detail, a can-do attitude, and knowledge of Microsoft Dynamics and Portals is needed. Provide support to Support Team for Operations/Production troubleshooting and problem solving Work in a collaborative, fast-paced Agile Scrum environment Clearance Required: Must be able to attain and maintain PBGC Public Trust Preferred Skills and Experience Experience in PowerBI and fillable PDF reports, RDL reports GitHub, and deployment pipelines is a plus Certification in Azure Developer, Azure DevOps, Azure Architect, or similar Posted Salary Range USD $135,000.00 - USD $175,000.00 /Yr. Bachelor's with 12+ years (or commensurate experience) Required Skills and Experience 5 years of experience in Power Platform and Portals Experience to lead implementations of Call Center, IVR, and other modern functionality and modules within Dynamics. Copilot Studio, Chat, and Secure Messaging Experience with Call Center, IVR IS REQUIRED C#, .Net, Javascript, FetchXML experience Experience in Support SDLC documentation such as the Design Documents and Implementation Plans and deployments Attention to detail, a can-do attitude, and knowledge of Microsoft Dynamics and Portals is needed. Provide support to Support Team for Operations/Production troubleshooting and problem solving Work in a collaborative, fast-paced Agile Scrum environment Clearance Required: Must be able to attain and maintain PBGC Public Trust Preferred Skills and Experience Experience in PowerBI and fillable PDF reports, RDL reports GitHub, and deployment pipelines is a plus Certification in Azure Developer, Azure DevOps, Azure Architect, or similar Work collaboratively with the functional team and testing team, as well as other developers, as you implement required user stories, providing continued feedback on the quality of the acceptance criteria and testing. Mentor other developers and collaborate with other senior members of the team. Utilize AI features in Dynamics for Call Center and Customer Service, covering Copilot Studio, IVR, Chat, DocIntelligence, and other modern tools.