Senior Dynamics Developer

GovCIO; United States; Remote; USD 135,000 - 175,000; Full time

Job summary

GovCIO is seeking an experienced Senior CRM developer to enhance and operate a Microsoft Dynamics CRM system and customer portal, driving new technology and functionality. This role supports an Agile Scrum environment and is fully remote within the United States.

You will implement user stories, mentor developers, and leverage AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, and Chat.

Qualifications

• Bachelor's with 12+ years (or commensurate experience).
• 5 years of Power Platform and Portals experience.
• Lead implementations of Call Center, IVR, and Dynamics modules (Copilot Studio, Chat).
• Experience with Call Center and IVR.
• C#, .Net, Javascript, FetchXML experience.
• Experience in SDLC documentation such as design documents and deployment plans.
• Attention to detail and knowledge of Microsoft Dynamics and Portals.
• Provide support to Operations/Production troubleshooting.
• Work in a collaborative, fast-paced Agile Scrum environment.
• Clearance required: PBGC Public Trust.

Responsibilities

• Collaborate with the functional and testing teams, and other developers to implement user stories and feedback on acceptance criteria.
• Mentor other developers and collaborate with senior team members.
• Utilize AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR, Chat, and DocIntelligence.

Skills

Power Platform

Portals

Call Center

IVR

Copilot Studio

Chat

Secure Messaging

C#

.NET

JavaScript

FetchXML

Agile/Scrum

Azure DevOps

GitHub

PowerBI

Documentation

Education

Bachelor's degree

Tools

GitHub

Deployment pipelines

Azure DevOps

Azure Developer

Azure Architect

Job description

GovCIO is looking for an experienced Senior CRM developer to support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal and to supercharge our systems with new technology and functionality. This position requires experience in an Agile Scrum environment with the ability to handle multiple items in a single sprint. This position is located within the United States and is full remote.

Responsibilities

• Work collaborative with the functional team and testing team, as well as other developers, as you implement required user stories, providing continued feedback on the quality of the acceptance criteria and testing.
• Mentor other developers and collaborate with other senior members of the team.
• Utilize AI features in Dynamics for Call Center and Customer Service, covering Copilot Studio, IVR, Chat, DocIntelligence, and other modern tools.

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

• 5 years of experience in Power Platform and Portals
• Experience to lead implementations of Call Center, IVR, and other modern functionality and modules within Dynamics. Copilot Studio, Chat, and Secure Messaging
• Experience with Call Center, IVR IS REQUIRED
• C#, .Net, Javascript, FetchXML experience
• Experience in Support SDLC documentation such as the Design Documents and Implementation Plans and deployments
• Attention to detail, a can-do attitude, and knowledge of Microsoft Dynamics and Portals is needed.
• Provide support to Support Team for Operations/Production troubleshooting and problem solving
• Work in a collaborative, fast-paced Agile Scrum environment
• Clearance Required: Must be able to attain and maintain PBGC Public Trust

Preferred Skills and Experience

• Experience in PowerBI and fillable PDF reports, RDL reports
• GitHub, and deployment pipelines is a plus
• Certification in Azure Developer, Azure DevOps, Azure Architect, or similar

Posted Salary Range

USD $135,000.00 - USD $175,000.00 /Yr.