Remote Senior Dynamics CRM Lead & AI Pilot

GovCIO; City of Albany (NY); Remote; USD 135,000 - 175,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking an experienced Senior CRM developer to support the ongoing enhancements and operations of a Microsoft Dynamics CRM system and customer portal. This full-remote role is based in the United States and operates within an Agile Scrum environment, handling multiple items in a single sprint.

You will mentor other developers, collaborate with the functional and testing teams, and leverage AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR,

Qualifications

• Bachelor's with 12+ years experience or commensurate experience.
• Experience leading implementations of Call Center, IVR, and other modern functionality within Dynamics (Copilot Studio, Chat, Secure Messaging).
• Strong C#, .Net, JavaScript, FetchXML skills.
• Experience in SDLC documentation (Design Docs, Implementation Plans, deployments).
• Attention to detail and knowledge of Microsoft Dynamics and Portals.

Responsibilities

• Develop and enhance Microsoft Dynamics CRM and customer portal capabilities.
• Collaborate with functional, testing, and development teams to implement user stories and ensure acceptance criteria quality.
• Mentor other developers and collaborate with senior team members.

Skills

Power Platform & Portals

Call Center & IVR

C#, .NET, JavaScript, FetchXML

Agile Scrum

Dynamics 365 / Portals

Education

Bachelor's degree (or higher)

Tools

GitHub

Deployment Pipelines

PowerBI

Azure DevOps

RDL Reports

Job description

GovCIO is seeking an experienced Senior CRM developer to support the ongoing enhancements and operations of a Microsoft Dynamics CRM system and customer portal. This full-remote role is based in the United States and operates within an Agile Scrum environment, handling multiple items in a single sprint.

You will mentor other developers, collaborate with the functional and testing teams, and leverage AI features in Dynamics for Call Center and Customer Service, including Copilot Studio, IVR,