Remote Senior Cybersecurity Support Engineer

Akamai Technologies; Cambridge (MA); On-site; USD 105,000 - 190,000; Full time

Job summary

Akamai Technologies seeks a Senior Technical Support Engineer to join our global customer-focused team. Work from the Cambridge, MA area with remote options and occasional on-site travel to support enterprise customers and resolve complex network security issues.

You will learn in depth network security, troubleshoot issues, and collaborate with stakeholders to ensure customer success and high satisfaction across interactions.

Qualifications

• 8+ years of relevant experience
• Bachelor's degree in Computer Science or related field
• Knowledge in Linux/Windows OS, Networking, or Virtualization
• U.S. citizen and eligible to obtain a security clearance in the future

Responsibilities

• Learning and gaining in depth experience in network security
• Resolving customer support cases for our worldwide enterprise customers
• Ensuring customer success while maintaining high customer satisfaction throughout all interactions
• Working remotely to support our customers with the ability to travel on-site when needed

Skills

Network security knowledge

Customer-focused problem solving

Troubleshooting

Communication with customers

Collaboration with stakeholders

Linux/Windows OS experience

Networking

Virtualization

Security clearance eligibility

Education

Bachelor's degree in Computer Science or related field

Job description

Akamai Technologies seeks a Senior Technical Support Engineer to join our global customer-focused team. Work from the Cambridge, MA area with remote options and occasional on-site travel to support enterprise customers and resolve complex network security issues.

You will learn in depth network security, troubleshoot issues, and collaborate with stakeholders to ensure customer success and high satisfaction across interactions.