Senior Security Support Engineer - Remote & Enterprise

Akamai; Cambridge, Dallas (MA, TX); Hybrid; USD 105,000 - 190,000; Full time

Benefits offered by this job

FlexBase program

Remote work options

Travel on-site when needed

Job summary

Akamai in Cambridge, MA is seeking a Senior Technical Support Engineer with 8+ years of relevant experience and a BS in Computer Science or a related field. You will resolve complex enterprise customer issues, learn in depth about network security, and ensure customer success while collaborating with internal teams.

The role supports remote work with occasional on-site travel; candidates must be a U.S. citizen eligible for security clearance in the future.

Qualifications

• Learning and gaining in depth experience in network security.
• Resolving customer support cases for enterprise customers.
• Ensuring customer success and high satisfaction in all interactions.
• Willingness to travel on-site when needed.

Responsibilities

• Learn and gain in depth experience in network security.
• Resolve customer support cases for worldwide enterprise customers.
• Ensure customer success and high satisfaction in all interactions.
• Work remotely to support customers with on-site travel when needed.

Skills

Operating System

Networking

Virtualization

Education

Bachelor's degree in Computer Science or related field

Job description

Akamai in Cambridge, MA is seeking a Senior Technical Support Engineer with 8+ years of relevant experience and a BS in Computer Science or a related field. You will resolve complex enterprise customer issues, learn in depth about network security, and ensure customer success while collaborating with internal teams.

The role supports remote work with occasional on-site travel; candidates must be a U.S. citizen eligible for security clearance in the future.