Senior Technical Support Engineer - Cambridge, MA or Dallas, TX

Akamai; Cambridge, Dallas (MA, TX); Hybrid; USD 105,000 - 190,000; Full time

Benefits offered by this job

FlexBase program

Remote work options

Travel on-site when needed

Job summary

Akamai in Cambridge, MA is seeking a Senior Technical Support Engineer with 8+ years of relevant experience and a BS in Computer Science or a related field. You will resolve complex enterprise customer issues, learn in depth about network security, and ensure customer success while collaborating with internal teams.

The role supports remote work with occasional on-site travel; candidates must be a U.S. citizen eligible for security clearance in the future.

Qualifications

• Learning and gaining in depth experience in network security.
• Resolving customer support cases for enterprise customers.
• Ensuring customer success and high satisfaction in all interactions.
• Willingness to travel on-site when needed.

Responsibilities

• Learn and gain in depth experience in network security.
• Resolve customer support cases for worldwide enterprise customers.
• Ensure customer success and high satisfaction in all interactions.
• Work remotely to support customers with on-site travel when needed.

Skills

Operating System

Networking

Virtualization

Education

Bachelor's degree in Computer Science or related field

Job description

Are you excited by the prospect of working with prestigious global brands?

Do you enjoy working with customers to solve complex technical problems?

Join our prestigious technical support team

Our team boasts some of the most talented and experienced cyber security and data center experts in the field. We're always looking for new people to inspire us, inspire us, and make us better. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues.

Collaborate with the best known global brands

We are looking for a customer-oriented, highly technical, senior technical support engineer to join our dedicated team. This is an opportunity for the right candidate to work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat.

As a Senior Technical Support Engineer, you will be responsible for:

• Learning and gaining in depth experience in network security
• Resolving customer support cases for our worldwide enterprise customers
• Ensuring customer success while maintaining high customer satisfaction throughout all interactions
• Working remotely to support our customers with the ability to travel on-site when needed

Do what you love

To be successful in this role you will:

• Have 8 years of relevant experience and a Bachelor's degree in Computer Science or related field or its equivalent.
• Have knowledge in two of the three technologies: Operating System (Linux, Windows), Networking, Virtualization
• Have high availability and a responsiveness mindset
• Have experience in troubleshooting and deploying software or networking equipment
• Have ability to communicate professionally with customers and collaborate with internal stakeholders.
• Be a U.S. citizen and eligible to obtain a security clearance in the future.

There are occasions where this role will require your presence in a local Akamai office. Although infrequent, applicants should be aware that limited office attendance will be required.

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai

We support your health, well-being, finances, and life beyond work. See our benefits.

• healthcare
• 401K savings plan
• company holidays
• vacation (in the form of PTO)
• sick time
• family friendly benefits including parental leave
• employee assistance program including a focus on mental and financial wellness

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

This position requires candidates to be located within the Cambridge, MA or Dallas, TX area.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $105,400 - $189,600/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Connect with us on social and see what life at Akamai is like!