Remote Senior CX Routing Engine Architect

Miratech Group; Dallas (TX); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Relentless culture

Remote work

Growth opportunities

Global impact

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact centers. You will develop the core routing engine responsible for real-time distribution of voice and digital interactions across agents, queues, skills, channels, and business units using Java, Spring Boot, and cloud-native architectures.

You will collaborate with product, CX platform teams and ensure high availability, low latency, and

Qualifications

• 8+ years of software engineering experience with distributed applications.

Responsibilities

• Design and develop enterprise-scale routing engines for real-time routing.
• Implement intelligent routing based on skills, priorities, and business rules.
• Ensure high availability, low latency, and scalability across systems.
• Design APIs for routing configuration, monitoring, and integration.
• Collaborate with telephony, CRM, analytics, and CX platform teams.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Performance engineering

Cloud-native

API-first design

Tools

PostgreSQL

Kubernetes

Docker

GitHub Copilot

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact centers. You will develop the core routing engine responsible for real-time distribution of voice and digital interactions across agents, queues, skills, channels, and business units using Java, Spring Boot, and cloud-native architectures.

You will collaborate with product, CX platform teams and ensure high availability, low latency, and