Senior CX Routing Engine Architect (Remote)

Miratech Group; Austin (TX); Remote; USD 140.000 - 180.000; Vollzeit

Benefits dieser Stelle

Culture of Relentless Performance

Competitive pay & benefits

Remote work culture

Growth opportunities and mentorship

Global impact projects

Multicultural, inclusive environment

Social sustainability values

Zusammenfassung

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation routing platform powering enterprise-scale contact center operations. You will build scalable backend services with Java and Spring Boot to intelligently distribute voice and digital interactions in real time across agents, queues, and channels.

The role focuses on high availability, low latency, and API-driven integration with telephony, CRM, analytics, and WFM.

Qualifikationen

• 8+ years of software engineering experience with distributed applications.
• Expert-level hands-on with Java, Spring Boot, REST APIs, persistence, security, testing, and performance engineering.
• Experience developing routing logic for contact centers or CX platforms.
• Knowledge of ACD concepts, agent states, queue management, and skill-based routing.
• Experience with high-throughput, low-latency transaction processing and API-first design.
• Experience with PostgreSQL or relational databases and data modeling.
• Hands-on with CX platforms and customer routing concepts.
• Excellent communication, documentation, and client-facing workshops.

Aufgaben

• Design and develop enterprise-scale routing engines for real-time distribution of voice and digital interactions.
• Implement intelligent routing based on skills, priorities, capacity, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues and routing paths.
• Design and maintain APIs for routing configuration, administration, monitoring, and integration.
• Optimize for concurrency, fault tolerance, resiliency, and predictable performance.
• Integrate routing services with telephony, messaging, CRM, identity, analytics.
• Develop Java/Spring Boot services, APIs, integration components, and reference implementations.
• Translate business requirements into routing components, flows, and deployment views.
• Define non-functional requirements for availability, performance, security, observability, DR.

Kenntnisse

8+ years software engineering

Java, Spring Boot

routing logic in contact centers

ACD concepts and queue management

high throughput, low latency systems

PostgreSQL / relational DB

CX platforms and engagement

clear technical documentation & client

Tools

REST APIs

Jobbeschreibung

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation routing platform powering enterprise-scale contact center operations. You will build scalable backend services with Java and Spring Boot to intelligently distribute voice and digital interactions in real time across agents, queues, and channels.

The role focuses on high availability, low latency, and API-driven integration with telephony, CRM, analytics, and WFM.