Senior CX Routing Engine Architect (Remote)

Miratech Group; Phoenix (AZ); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Work From Anywhere culture

Job summary

Miratech, a global IT services and consulting company, is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will work with Java, Spring Boot, and distributed architectures to handle real-time routing across agents, queues, and channels.

The role emphasizes high availability, low latency, and API-driven design, with collaboration across CX platform teams and extensive engineering

Qualifications

• 8+ years of software engineering experience with distributed applications.
• Expert-level hands-on Java and Spring Boot experience.
• Experience developing routing logic for contact center, communications, or CX platforms.
• Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.
• Experience building high-throughput, low-latency transaction processing systems.
• Experience with PostgreSQL or comparable relational databases.

Responsibilities

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues and routing paths.
• Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements.
• Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance.
• Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.
• Design and develop critical Java and Spring Boot services, APIs, integration components, and reference implementations.
• Translate business journeys and operational requirements into routing capabilities and technical roadmaps.
• Define non-functional requirements for availability, performance, security, observability, and recovery.
• Review designs and code and drive pragmatic decisions balancing quality, time, and cost.
• Establish engineering standards and reusable patterns.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Performance engineering

PostgreSQL

Cloud-native

API-first design

Event-driven architecture

Communication

Tools

Kafka

RabbitMQ

Kubernetes

Jenkins

Job description

Miratech, a global IT services and consulting company, is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will work with Java, Spring Boot, and distributed architectures to handle real-time routing across agents, queues, and channels.

The role emphasizes high availability, low latency, and API-driven design, with collaboration across CX platform teams and extensive engineering