Remote Senior Customer Insights Leader – AI & Tech

Lumen; Trenton (NJ); Remote; USD 116,000 - 155,000; Full time

Job summary

Lumen is seeking a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. You’ll design and execute complex studies, turn findings into actionable recommendations, and partner with marketing, product, operations, and sales to fuel growth.

This is a work-from-home US role that conducts live interviews, surveys, and advanced analytics, requiring 5–7 years in B2B insights within tech. Strong vendor management and executive storytelling are essential.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, Statistics, or related field.
• 5–7 years of B2B customer insights experience.
• Experience in the technology/software industry.
• Experience analyzing quantitative data to identify patterns and opportunities.
• Strong survey design and distribution skills.
• Hands-on experience planning and conducting live customer interviews.
• Proven ability to manage external insights vendors on scope, time, and budget.
• Ability to turn insights into executive-ready stories.

Responsibilities

• Plan and conduct live customer interviews, then turn them into clear themes and recommendations.
• Conduct deep-dive data analysis to uncover buying patterns, opportunities, risks and white spaces.
• Design and run survey-based quantitative studies, covering questionnaire development, sampling, fielding, and statistical analysis.
• Lead brand and market insights projects measuring awareness, perception, and competitive positioning across B2B segments.
• Test product concepts, offers, and messaging for data-grounded GTM decisions.
• Generate digital product insights using cross-channel analytics to improve the customer experience.
• Apply advanced analytics and predictive modeling to identify trends and inform marketing strategy.
• Manage insights vendors from scoping through delivery.
• Collaborate with internal teams to ensure data governance and privacy standards.

Skills

Live interviews

Data analysis

Survey design

Executive storytelling

Vendor management

Communication

Education

Bachelor's degree

Master's degree

Tools

Power BI

SQL

Qualtrics

UserTesting

Job description

Lumen is seeking a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. You’ll design and execute complex studies, turn findings into actionable recommendations, and partner with marketing, product, operations, and sales to fuel growth.

This is a work-from-home US role that conducts live interviews, surveys, and advanced analytics, requiring 5–7 years in B2B insights within tech. Strong vendor management and executive storytelling are essential.