Senior Customer Insights Manager - Remote & AI-Driven Growth

Lumen; Augusta (ME); Remote; USD 106,000 - 141,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Other perks

Job summary

Lumen is seeking a Customer Insights Manager to lead the Enterprise Customer Insights Roadmap within its Marketing organization. You will design and execute complex insights projects, partnering with marketing, product, operations, and sales to enable customer-centric decisions.

This is a work-from-home role within the United States, with responsibilities spanning interview programs, quantitative studies, and vendor management to deliver actionable insights for growth.

Qualifications

• Bachelors in Marketing, Business, Psychology, Statistics or related field.
• 5-7 years in B2B Customer Insights roles.
• Experience in technology or software industries.
• Skills in analyzing quantitative data with statistical methods.
• Strong survey design, programming and distribution abilities.
• Hands-on live customer interview experience.
• Proven ability to manage external insights vendors and stay on scope and budget.
• Ability to translate insights into clear executive storytelling.

Responsibilities

• Plan and conduct live customer interviews and extract themes and recommendations.
• Perform deep data analysis to identify patterns, opportunities and risks.
• Design and run survey-based quantitative studies including sampling and analysis.
• Lead brand and market insights projects across B2B segments.
• Test concepts and messaging to ground go-to-market decisions in evidence.
• Generate cross-channel digital insights to improve customer experience.
• Apply analytics and predictive modeling to inform strategy.
• Manage insights vendors from scope to delivery.
• Collaborate with internal teams to ensure data governance and privacy compliance.

Skills

Customer insights

Data analysis

Survey design

Interviews

Vendor management

Storytelling

Education

Bachelor's degree

Tools

Power BI

SQL

Qualtrics

UserTesting

Job description

Lumen is seeking a Customer Insights Manager to lead the Enterprise Customer Insights Roadmap within its Marketing organization. You will design and execute complex insights projects, partnering with marketing, product, operations, and sales to enable customer-centric decisions.

This is a work-from-home role within the United States, with responsibilities spanning interview programs, quantitative studies, and vendor management to deliver actionable insights for growth.