Remote Senior Lead, Customer Insights – AI & Growth

Lumen; Denver (CO); Remote; USD 111,000 - 148,000; Full time

Job summary

Lumen is seeking a Customer Insights Manager to drive enterprise insights across marketing, product, operations and sales, designing and executing complex projects and translating findings into strategic recommendations for executive decisions.

This US-based, work-from-home role emphasizes data governance, advanced analytics, and cross‑functional collaboration to uncover opportunities, with a focus on AI/ML‑driven insights to inform growth.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, Statistics, or a related field.
• 5-7 years of experience in B2B Customer Insights.
• Experience in the technology / software industry.
• Experience analyzing quantitative customer and market data using statistical methods.
• Strong survey design, programming and distribution skills.
• Hands-on experience planning and conducting live customer interviews.
• Proven ability to manage external insights vendors and keep studies on scope, on time, and on budget.
• Ability to turn insights project findings into clear, compelling stories for executive audiences.

Responsibilities

• Plan and conduct live customer interviews, then turn them into clear themes and recommendations.
• Conduct deep-dive data analysis to uncover buying and behavioral patterns, strategic opportunities, risks, and white spaces in existing and emerging product and customer segments.
• Design and run survey-based quantitative studies, covering questionnaire development, sampling, fielding, and statistical analysis.
• Lead brand and market insights projects that measures awareness, perception, and competitive positioning across target B2B segments.
• Test product concepts, offers, and messaging so that go-to-market decisions are grounded in customer evidence.
• Generate Lumen Digital product insights, leveraging cross-channel behavioral analytics, to improve the customer's digital experience.
• Apply advanced analytics and predictive modeling to find emerging trends and inform marketing strategy.
• Manage insights vendors as needed, from scoping through delivery.
• Work with internal counterparts to make sure every project meets data governance and privacy standards.

Skills

Bachelor's degree in Marketing, 5-7 in

Education

Bachelor's degree in Marketing, Business, Psychology, Statistics, or a related field

Master's degree in Business Administration, Marketing Analytics, or a related discipline

Tools

Power BI

SQL

Qualtrics

UserTesting

Job description

Lumen is seeking a Customer Insights Manager to drive enterprise insights across marketing, product, operations and sales, designing and executing complex projects and translating findings into strategic recommendations for executive decisions.

This US-based, work-from-home role emphasizes data governance, advanced analytics, and cross‑functional collaboration to uncover opportunities, with a focus on AI/ML‑driven insights to inform growth.