Remote Senior Customer Insights Lead for AI-Powered Growth

Lumen; Salt Lake City (UT); Remote; USD 106,000 - 155,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

Lumen seeks a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. You will design and execute complex insights projects with internal teams and external partners, guiding marketing, product, and sales decisions with customer evidence.

This role emphasizes governance, privacy, and data-driven storytelling. You’ll work remotely in the U.S., collaborating across departments to improve awareness, product concepts, and market positioning for enterprise clients.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, Statistics, or related field.
• 5-7 years of experience in B2B Customer Insights.
• Experience in technology/ software industry.
• Experience using statistical methods to identify patterns and opportunities.
• Strong survey design, programming and distribution skills.
• Hands-on experience planning and conducting live customer interviews.
• Proven ability to manage external insights vendors and keep studies on scope, on time, and on budget.
• Ability to translate insights into clear, executive-level stories.

Responsibilities

• Plan and conduct live customer interviews and extract themes and recommendations.
• Perform deep-dive data analysis to identify buying patterns, opportunities, risks, and white spaces.
• Design and run survey-based quantitative studies with questionnaire development and sampling.
• Lead brand and market insights projects across B2B segments to measure awareness and positioning.
• Test product concepts, offers, and messaging to ground GTM decisions in customer evidence.
• Generate digital product insights using cross-channel analytics to improve the customer experience.
• Apply predictive modeling to identify trends and inform marketing strategy.
• Manage insights vendors from scoping to delivery.
• Collaborate with internal teams to ensure data governance and privacy standards.

Skills

Live customer interviews

Quantitative data analysis

Survey design

Vendor management

Executive storytelling

Education

Bachelor's degree in Marketing/Business/Psychology/Statistics

Master's degree preferred

Tools

Power BI

SQL

Qualtrics

UserTesting

Job description

Lumen seeks a Customer Insights Manager to drive the Enterprise Customer Insights Roadmap. You will design and execute complex insights projects with internal teams and external partners, guiding marketing, product, and sales decisions with customer evidence.

This role emphasizes governance, privacy, and data-driven storytelling. You’ll work remotely in the U.S., collaborating across departments to improve awareness, product concepts, and market positioning for enterprise clients.