Remote Senior Conversational AI Designer

TEKsystems; Minneapolis (MN); Remote; USD 110,000 - 131,000; Full time

Job summary

TEKsystems is seeking an experienced Conversational AI Designer to shape AI-powered digital experiences from concept through execution. You will design end-to-end conversations for virtual assistants, defining flows, personas, and tone of voice to ensure trustworthy interactions.

You will partner with product, UX, content, business, and technology teams to evolve an AI capability and deliver meaningful user outcomes while aligning with brand standards and governance.

Qualifications

• 5+ years of experience in UX Design, Conversation Design, Content Design, or related disciplines.
• Experience designing conversational experiences for AI-powered products, virtual assistants, chatbots, or similar platforms.
• Strong understanding of user-centered design principles and end-to-end experience design.
• Experience creating conversation flows, user journeys, information architecture, and content strategies.
• Proficiency with Figma and other UX design tools.
• Excellent communication, presentation, and stakeholder management skills.
• Experience working in cross-functional, Agile product teams.
• Ability to balance user needs, business objectives, and technical constraints.

Responsibilities

• Design end-to-end conversational experiences for AI-powered virtual assistants and digital experiences.
• Create user-centered conversation flows, interaction models, and content strategies that improve engagement and task completion.
• Develop and maintain AI personas, tone of voice, and communication guidelines.
• Build experiences that establish trust, drive adoption, and deliver meaningful user outcomes.
• Collaborate with cross-functional teams including product, engineering, UX, content, and business stakeholders.
• Continuously evaluate and optimize conversational experiences based on user feedback, analytics, and business objectives.
• Translate complex concepts and information into clear, intuitive user interactions.
• Facilitate conversations with stakeholders and provide recommendations on AI experience best practices.
• Present design solutions, strategic recommendations, and experience frameworks to leadership teams.
• Contribute to design systems, documentation, and standards that support scalable AI experiences.
• Educate and mentor teams on conversational design principles and emerging AI capabilities.

Skills

UX Design

Conversation Design

Content Design

Tools

Figma

Job description

TEKsystems is seeking an experienced Conversational AI Designer to shape AI-powered digital experiences from concept through execution. You will design end-to-end conversations for virtual assistants, defining flows, personas, and tone of voice to ensure trustworthy interactions.

You will partner with product, UX, content, business, and technology teams to evolve an AI capability and deliver meaningful user outcomes while aligning with brand standards and governance.