Senior Conversation Designer – Voice & AI for Enterprise

Decagon; United States; Teletrabalho; USD 160 000 - 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Vacation policy

Medical benefits

Life Insurance

Retirement plan

Parental leave

Fertility benefits

Lunch in office

Resumo da oferta

Decagon, a leading conversational AI platform, seeks a Conversation Designer to craft enterprise-grade AI interactions across chat, voice, SMS, and email channels. You will work with customers and internal teams to improve agent quality, establish scalable evaluation playbooks, and translate field insights into platform improvements.

Your background includes 5+ years in voice experience design or related roles, hands-on conversational AI expertise, and strong cross‑functional communication.

Qualificações

• 5+ years of voice experience design or related roles.
• Hands-on experience with conversational AI and speech synthesis.
• Experience migrating NLU to LLM and improving RAG use cases.
• Experience building evaluation rubrics or QA frameworks.
• Strong communication across technical and business contexts.
• Comfortable working close to product in a fast-moving environment.

Responsabilidades

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels.
• Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices.
• Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness.
• Build repeatable frameworks for assessing conversation and voice performance.
• Enable our Customer team to apply strong design judgment independently.
• Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations.
• Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments.

Conhecimentos

Voice experience

Conversation design

Product management

Applied linguistics

Cross‑functional communication

Descrição da oferta de emprego

Decagon, a leading conversational AI platform, seeks a Conversation Designer to craft enterprise-grade AI interactions across chat, voice, SMS, and email channels. You will work with customers and internal teams to improve agent quality, establish scalable evaluation playbooks, and translate field insights into platform improvements.

Your background includes 5+ years in voice experience design or related roles, hands-on conversational AI expertise, and strong cross‑functional communication.