Senior Conversational & Agentic AI Designer

PwC; Florham Park (NJ); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Annual discretionary bonus

Job summary

PwC is seeking a Conversational AI and Agentic AI - Senior Associate to design and deliver contact center technology solutions that improve interactions, automate workflows, and strengthen channel effectiveness across AI, IVR modernization, CCaaS, and analytics.

You will analyze complex problems, mentor junior teammates, and collaborate with cross-functional groups to shape practical AI-enabled experiences while navigating evolving needs.

Qualifications

• Bachelor's degree required.
• Minimum 4 years of experience in the field.

Responsibilities

• Design conversational AI and agentic AI solutions for contact centers.
• Translate client needs into requirements, flows and interaction designs.
• Conduct discovery sessions and workflow analyses to identify pain points.
• Develop mock-ups and prototypes using modern UI tools.
• Mentor junior team members and support client delivery.

Skills

Conversational AI

Agentic AI

Contact center knowledge

User research

Education

Bachelor's degree

Job description

PwC is seeking a Conversational AI and Agentic AI - Senior Associate to design and deliver contact center technology solutions that improve interactions, automate workflows, and strengthen channel effectiveness across AI, IVR modernization, CCaaS, and analytics.

You will analyze complex problems, mentor junior teammates, and collaborate with cross-functional groups to shape practical AI-enabled experiences while navigating evolving needs.