Remote Conversational AI Designer - Elevate Voice UX & IVR

Miratech; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Global, inclusive culture environment

Certifications & mentorship program

Job summary

Miratech is seeking an experienced Conversational Designer/IVR specialist in the United States. The role focuses on reimagining legacy IVR systems to deliver intuitive, customer-centered voice interactions and on building robust intent models, utterance libraries, and end-to-end conversation flows.

Applicants should bring 6+ years in conversational design, strong NLU capabilities, and a proven ability to collaborate across teams to improve containment and task completion rates.

Qualifications

• 6+ years in conversational design, voice UX, or IVR design.
• Strong NLU experience and understanding of turn-taking and repair strategies.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Redesign legacy IVR systems into intuitive, customer-centric voice experiences.
• Develop intent models, utterance libraries, and conversation flows.
• Analyze call data to improve containment and task completion rates.

Skills

Conversational design

Voice UX

IVR design

NLU

Turn-taking

Repair strategies

Communication

Cross-functional collaboration

Job description

Miratech is seeking an experienced Conversational Designer/IVR specialist in the United States. The role focuses on reimagining legacy IVR systems to deliver intuitive, customer-centered voice interactions and on building robust intent models, utterance libraries, and end-to-end conversation flows.

Applicants should bring 6+ years in conversational design, strong NLU capabilities, and a proven ability to collaborate across teams to improve containment and task completion rates.