Senior Conversational AI Prototyping Designer

Prime Video & Amazon MGM Studios; Seattle (WA); On-site; USD 154,000 - 209,000; Full time

Job summary

Amazon.com Services LLC in Seattle, WA is seeking a Conversational AI Product Design Technologist to prototype future conversational experiences and shape AI system behavior. You will write system prompts, build prototypes across voice, text, and multimodal interfaces, and collaborate with UX designers, researchers, PMs, and engineers to turn ideas into working demos.

The role welcomes backgrounds in design technology, UX research, linguistics, or IVR, and values a strong portfolio showing AI

Qualifications

• 5+ years of front-end technologist, engineer, or UX prototyper experience.
• An available online portfolio, with coding or prototyping samples that demonstrate conversational AI work.
• Hands-on experience prototyping with and designing for LLM-powered products.
• Experience shaping AI systems, including writing system instructions and prompts and building or running evaluations.
• Experience prototyping multimodal experiences across voice, text, visual, and ambient surfaces.

Responsibilities

• Build high-quality, functional prototypes that convey and advance the vision of future conversational experiences.
• Translate human conversational needs into AI interaction behaviors, balancing a natural and trustworthy voice.
• Shape model behavior by writing and refining system instructions and prompts, building goldens and platinums, and partnering on reinforcement learning and evaluations.
• Design and build for repair and recovery, handling ambiguity, misunderstanding, hallucination, and graceful failure.
• Define conversational quality metrics and apply them to measurably improve the experience, including building LLM-as-a-judge evaluations.
• Prototype across voice, text, visual, and ambient (multimodal) surfaces, using the best and most appropriate tools for the task.
• Collaborate with design leadership and stakeholders throughout the product lifecycle, and work alongside designers, researchers, PMs, and engineers to drive concepts from idea to implementation.
• Thrive in a fast-paced, iterative environment with ambiguous challenges and brand new customer experiences.

Skills

Front-end prototyper

Portfolio

LLM prototyping

AI system instructions

AWS Bedrock

Education

Bachelor's or Master's degree in design, HCI, CS, linguistics

Tools

Bedrock

AI prototyping tools

Job description

Amazon.com Services LLC in Seattle, WA is seeking a Conversational AI Product Design Technologist to prototype future conversational experiences and shape AI system behavior. You will write system prompts, build prototypes across voice, text, and multimodal interfaces, and collaborate with UX designers, researchers, PMs, and engineers to turn ideas into working demos.

The role welcomes backgrounds in design technology, UX research, linguistics, or IVR, and values a strong portfolio showing AI