Remote Senior Client Engagement Lead (Post-Pay Payments)

Lyric; Madison (WI); A distancia; USD 104.000 - 157.000; Jornada completa

Descripción de la vacante

Lyric, the trusted leader in healthcare decision intelligence, seeks a Senior Client Engagement Manager (Post-Pay) to own requirements discovery and guide clients through the full implementation lifecycle. This role coordinates across product, engineering, data, QA, and operations, aligning client objectives with Lyric Replay capabilities while maintaining clear governance and traceability.

Responsibilities include leading discovery sessions, documenting data mappings, validating readiness,

Formación

• Bachelor's degree in healthcare admin, business, IS, data analytics, PM, or related field.
• Minimum 5 years in healthcare payment integrity or related field.
• Minimum 3 years leading complex, client-facing implementations.
• Expert knowledge of post-payment payment integrity including COB, data mining, DRG review, coding or chart review.

Responsabilidades

• Lead client discovery sessions and implementation governance.
• Own the end-to-end requirements lifecycle and artifacts.
• Translate client needs into detailed requirements, user stories, and data specs.
• Coordinate go-live, hypercare, and post-go-live support.
• Maintain RAID and decision logs and provide status reporting.
• Act as liaison between the client and Lyric teams.
• Ensure outcomes are defensible, scalable, and auditable.

Conocimientos

Client engagement

Facilitation

Communication

Requirements gathering

Educación

Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or related field

Herramientas

Jira

Azure DevOps

Confluence

SQL

Descripción del empleo

Lyric, the trusted leader in healthcare decision intelligence, seeks a Senior Client Engagement Manager (Post-Pay) to own requirements discovery and guide clients through the full implementation lifecycle. This role coordinates across product, engineering, data, QA, and operations, aligning client objectives with Lyric Replay capabilities while maintaining clear governance and traceability.

Responsibilities include leading discovery sessions, documenting data mappings, validating readiness,