Remote Senior Client Engagement Lead - Post-Pay

Lyric; Trenton (NJ); Remote; USD 104,000 - 157,000; Full time

Job summary

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead client-facing engagements across the full implementation lifecycle. The role focuses on translating payer needs into clear requirements, owning the documentation, and guiding cross-functional teams to delivery.

You will leverage deep knowledge of post-payment payment integrity, including COB, data mining, DRG review, and chart reviews, to ensure solutions meet client objectives and stay within contracted scope.

Qualifications

• Bachelor’s degree or equivalent in healthcare, business, information systems, data analytics, project management, or related field.
• Minimum five years in healthcare payment integrity, payer claims ops, or related field.
• Three years leading complex client-facing healthcare implementations.
• Expert knowledge of post-payment payment integrity across COB, data mining, DRG review, coding/clinical chart review.
• Ability to elicit, document, validate, and obtain approval for complex requirements.
• Experience with process flows, user stories, data specs, and traceability.

Responsibilities

• Serve as the primary payment integrity implementation lead for assigned payer clients.
• Lead discovery sessions, demonstrations, status reviews, decision forums, and executive updates.
• Build trusted relationships with client leaders, SMEs, project managers, data and technology teams.
• Set expectations, confirm ownership and due dates, and communicate changes promptly.
• Advise clients on implementation choices, workflow design, and tradeoffs within contracted scope.
• Own end-to-end requirements lifecycle, documentation, and change control.
• Partner with Business Analyst to translate needs into requirements, data specs, and configuration decisions.
• Maintain authoritative implementation artifacts and ensure traceability across artifacts.
• Coordinate implementation milestones and drive adoption through go-live and hypercare.
• Ensure all requests are acknowledged, documented, and followed through to closure.
• Remain a knowledgeable client resource after go-live for adoption and optimization.

Skills

Facilitation

Communication

Relationship management

Negotiation

Issue resolution

Multitasking

Education

Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or related field

Tools

Jira

Azure DevOps

Confluence

Job description

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead client-facing engagements across the full implementation lifecycle. The role focuses on translating payer needs into clear requirements, owning the documentation, and guiding cross-functional teams to delivery.

You will leverage deep knowledge of post-payment payment integrity, including COB, data mining, DRG review, and chart reviews, to ensure solutions meet client objectives and stay within contracted scope.