Remote Post-Payment Implementation Lead

Lyric; Topeka (KS); Remote; USD 104,000 - 157,000; Full time

Job summary

Lyric seeks a Senior Client Engagement Manager (Post-Pay) to lead client-facing activities across the full implementation lifecycle. You will translate payer needs into detailed requirements, artifacts, and workflows, coordinating with product, engineering, analytics, and operations to ensure alignment with contract scope and business outcomes.

You will guide discovery, design, and go-live efforts, maintain governance documents, and support post-go-live adoption and improvement for healthcare

Qualifications

• Experience eliciting, analyzing, documenting, and obtaining approval for complex business and technical requirements.
• Ability to translate payer needs into clear, actionable implementation artifacts and user stories.
• Strong facilitation and communication skills across business, technical, and executive audiences.

Responsibilities

• Serve as primary payer client implementation lead and day-to-day contact.
• Lead discovery sessions, working meetings, and executive updates.
• Build trusted client relationships with leaders, SMEs, project managers, and data/tech teams.
• Define ownership, due dates, and governance for requirements and decisions.
• Coordinate discovery, design, configuration, testing, go-live, and hypercare across teams.
• Ensure artifacts are complete, traceable, and approved by stakeholders.
• Provide status reporting on completed, upcoming work, risks, and actions.

Skills

Client relationship

Requirements discovery

Cross-functional collaboration

Presentation skills

Governance

Education

Bachelor's degree in healthcare administration, business, information systems, data analytics, or project management

Tools

Jira

Confluence

Microsoft Office

Job description

Lyric seeks a Senior Client Engagement Manager (Post-Pay) to lead client-facing activities across the full implementation lifecycle. You will translate payer needs into detailed requirements, artifacts, and workflows, coordinating with product, engineering, analytics, and operations to ensure alignment with contract scope and business outcomes.

You will guide discovery, design, and go-live efforts, maintain governance documents, and support post-go-live adoption and improvement for healthcare