Remote Payment Integrity Client Engagement Lead

Lyric; Frankfort (KY); Remote; USD 104,000 - 157,000; Full time

Job summary

Lyric, the leader in healthcare decision intelligence, seeks a Senior Client Engagement Manager (Post-Pay) to translate payer needs into implementable requirements. You will own the end-to-end discovery, design, testing, go-live, and ongoing support, collaborating with product, data, and engineering teams to deliver secure, auditable outcomes.

You will manage client relationships, guide discovery sessions, and maintain governance artifacts, ensuring alignment with contracted scope and business

Qualifications

• Bachelor's degree or equivalent with healthcare/IT emphasis.
• Minimum 5+ years in healthcare payment integrity, payer claims operations, or related field.
• 3+ years leading complex client-facing healthcare implementations.

Responsibilities

• Lead client-facing implementation activities from discovery to go-live and hypercare.
• Own end-to-end requirements lifecycle including documentation, validation, and approvals.
• Capture and translate client needs into detailed requirements, user stories, data specs, and configurations.
• Maintain implementation artifacts and ensure traceability, risk/issue tracking, and governance.
• Partner with analytics, data, engineering, and product teams to align solutions with client roadmaps.
• Support post-go-live adoption, stabilization, and continuous improvement.

Skills

Client facing

Requirements gathering

Stakeholder management

Communication

Cross-functional collaboration

Education

Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or related field

Tools

Jira

Azure DevOps

Confluence

Job description

Lyric, the leader in healthcare decision intelligence, seeks a Senior Client Engagement Manager (Post-Pay) to translate payer needs into implementable requirements. You will own the end-to-end discovery, design, testing, go-live, and ongoing support, collaborating with product, data, and engineering teams to deliver secure, auditable outcomes.

You will manage client relationships, guide discovery sessions, and maintain governance artifacts, ensuring alignment with contracted scope and business