Remote Senior Payment Integrity Implementation Lead

Lyric; Richmond (VA); A distancia; USD 104.000 - 157.000; Jornada completa

Descripción de la vacante

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead payer client implementations from discovery through go-live and post‑go‑live support. You will own requirements, data mapping, and cross-functional collaboration across product, engineering, analytics, and operations to ensure outcomes align with contracted scopes.

You will guide discovery sessions, document decisions, and maintain artifact governance while serving as a trusted advisor to clients and internal teams.

Formación

• Bachelor's degree or equivalent in a relevant field.
• Minimum five (5) years in healthcare payment integrity, payer claims operations, or healthcare tech implementations.
• Minimum three (3) years leading complex client-facing healthcare implementations.

Responsabilidades

• Serve as the primary payment integrity implementation lead and day-to-day contact for assigned payer clients.
• Lead discovery sessions, working meetings, demonstrations, status reviews, and executive-ready updates.
• Build trusted relationships with client leaders, SMEs, project managers, data and technology teams, and operational users.
• Set clear expectations, confirm ownership and due dates, and communicate changes promptly.
• Advise clients on implementation choices, workflow design, and tradeoffs while aligning with scope and outcomes.
• Own end-to-end requirements lifecycle, documentation, traceability, validation, and approvals.
• Partner with Business Analysts to translate needs into requirements, data specs, and configuration decisions.
• Maintain authoritative implementation artifacts and change control processes.
• Explain complex payment integrity workflows clearly to business and technical audiences.
• Lead data discovery, mapping, and validation for claims, member, and provider data.
• Coordinate milestones across discovery, design, configuration, testing, and go-live.
• Ensure post-go-live support and adoption activities are in place.

Conocimientos

Client relationship management

Facilitation

Stakeholder coordination

Requirements discovery

Communication

Negotiation

Educación

Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or related field

Herramientas

Jira

Azure DevOps

Confluence

Descripción del empleo

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead payer client implementations from discovery through go-live and post‑go‑live support. You will own requirements, data mapping, and cross-functional collaboration across product, engineering, analytics, and operations to ensure outcomes align with contracted scopes.

You will guide discovery sessions, document decisions, and maintain artifact governance while serving as a trusted advisor to clients and internal teams.