Remote Post-Pay Payment Integrity Lead

Lyric; Atlanta (GA); Remote; USD 104,000 - 157,000; Full time

Job summary

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead client partnerships through the full implementation lifecycle. You will own requirements discovery, artifact governance, data mappings, and cross-functional alignment to ensure accurate, auditable payment integrity outcomes.

You will translate payer needs into detailed requirements, guide discovery sessions, and maintain defenses against scope creep while driving adoption and post-go-live support across Lyric Replay product

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years in healthcare payment integrity, payer claims operations, or related field.
• 3+ years leading complex client-facing healthcare implementations.
• Expert-level knowledge of post-payment payment integrity across COB, data mining, DRG, coding or chart review.
• Elicit, analyze, document, validate, and obtain approval for complex requirements.
• Partner with B.A. to develop process flows, user stories, data specs, and traces.
• Strong understanding of healthcare claims data domains and mappings.
• Maintain RAID logs, decision logs, and implementation documentation.
• Explain complex payment integrity workflows clearly to diverse audiences.
• Manage multiple priorities with accountability across teams.

Responsibilities

• Serve as the primary implementation lead and client contact for payer clients.
• Lead discovery sessions, updates, and executive-ready reviews.
• Build trusted client relationships with leaders and ops teams.
• Set expectations, confirm ownership, and communicate changes promptly.
• Advise on implementation choices while aligning with contracted scope.
• Own end-to-end requirements lifecycle and governance.
• Translate needs into detailed requirements, stories, and data specs.
• Validate feasibility and secure client approvals.
• Coordinate artifacts and governance across teams.
• Drive adoption, stabilization, and post-go-live support.
• Coordinate testing, readiness, and go-live activities.
• Deliver clear status reports and escalation paths.

Skills

Facilitation

Communication

Presentation

Relationship management

Negotiation

Issue-resolution

Travel readiness

Project management

Education

Bachelor's degree (healthcare administration, business, information systems, data analytics, project management)

Tools

Jira

Azure DevOps

Confluence

Job description

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead client partnerships through the full implementation lifecycle. You will own requirements discovery, artifact governance, data mappings, and cross-functional alignment to ensure accurate, auditable payment integrity outcomes.

You will translate payer needs into detailed requirements, guide discovery sessions, and maintain defenses against scope creep while driving adoption and post-go-live support across Lyric Replay product