Remote Post-Pay Engagement Lead - Payment Integrity

Lyric; Nashville (TN); Remote; USD 104,000 - 157,000; Full time

Job summary

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead payer client delivery, mapping requirements to the Replay product suite, and coordinating across product, engineering, analytics, and operations. This remote-US role emphasizes governance, adoption, and client success throughout go-live and stabilization.

You will own the requirements lifecycle, ensure clear language, and drive decisions, risks, and issues to resolution, while maintaining strong client relationships and

Qualifications

• Bachelor’s degree or equivalent with healthcare/payments focus.
• 5+ years in healthcare payment integrity, payer operations, or相关 implementations.
• 3+ years leading complex healthcare client implementations.
• Expert knowledge of post-payment integrity processes (COB, data mining, DRG, coding).
• Ability to translate client needs into detailed requirements and acceptance criteria.

Responsibilities

• Lead discovery sessions and design reviews with payer clients.
• Own end-to-end requirements lifecycle and traceability.
• Document data mappings, data specifications, and RAID/decision logs.
• Coordinate cross-functional teams through design, config, testing, go-live, and stabilization.
• Guide clients on implementation choices and ensure alignment with scope.

Skills

Stakeholder management

Client collaboration

Requirements discovery

Post-pay payment integrity knowledge

Communication

Education

Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or related field

Tools

Jira

Azure DevOps

Confluence

Job description

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead payer client delivery, mapping requirements to the Replay product suite, and coordinating across product, engineering, analytics, and operations. This remote-US role emphasizes governance, adoption, and client success throughout go-live and stabilization.

You will own the requirements lifecycle, ensure clear language, and drive decisions, risks, and issues to resolution, while maintaining strong client relationships and