Remote Senior Client Engagement Lead - Payment Integrity

lyric.ai; United States; Remote; USD 104,000 - 157,000; Full time

Job summary

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead payment integrity implementations for US payer clients. You will own requirements discovery, artifact governance, and cross-functional coordination from design through go-live and post-launch support.

You will serve as the expert on post-payment workflows, COB, data mining, DRG review, and ledger reconciliation, liaising with product, engineering, analytics, and operations to ensure client success.

Qualifications

• 5+ years in healthcare payment integrity or payer operations.
• Experience leading complex, client-facing implementations.
• Ability to elicit and document complex requirements.
• Strong facilitation and communication skills.

Responsibilities

• Lead client discovery sessions and implementation planning.
• Manage artifacts, decisions, risks, and dependencies.
• Coordinate cross-functional delivery across product, engineering, QA, and operations.
• Provide ongoing post-go-live support and adoption.

Skills

Client engagement

Stakeholder management

Communication

Project leadership

Education

Bachelor's degree

Tools

Jira

Azure DevOps

Confluence

Job description

Lyric is seeking a Senior Client Engagement Manager (Post-Pay) to lead payment integrity implementations for US payer clients. You will own requirements discovery, artifact governance, and cross-functional coordination from design through go-live and post-launch support.

You will serve as the expert on post-payment workflows, COB, data mining, DRG review, and ledger reconciliation, liaising with product, engineering, analytics, and operations to ensure client success.