Senior Post-Pay Client Engagement Lead

Lyric; Phoenix (AZ); Remote; USD 104,000 - 157,000; Full time

Job summary

Lyric seeks a Senior Client Engagement Manager (Post-Pay) to lead payer implementations, translate requirements into actionable artifacts, and ensure alignment across product, data, engineering, and operations. This senior role focuses on COB, data mining, DRG, and coding workflows within Lyric Replay products.

You will guide discovery, update stakeholders, and drive adoption through go-live and stabilization, maintaining governance and accountability throughout the lifecycle.

Qualifications

• Bachelor's degree or equivalent in healthcare admin, business, or IT.
• Minimum five years in healthcare payment integrity, payer claims ops, or related field.
• Minimum three years leading complex client-facing healthcare implementations.
• Expert knowledge of post-payment payment integrity (COB, data mining, DRG review, coding).
• Ability to elicit, document, and validate complex requirements.
• Experience partnering with BAs and technical teams on requirements and data specs.
• Ability to communicate sophisticated workflows clearly to diverse audiences.

Responsibilities

• Lead as primary implementation contact for assigned payer clients.
• Conduct discovery sessions and executive-ready status updates.
• Build trusted relationships with client leaders and cross-functional teams.
• Manage end-to-end requirements, traceability, and approvals.
• Provide guidance on workflow design, scope, and business outcomes.
• Coordinate readiness, testing, go-live, and post-go-live support.

Skills

Client management

Requirements discovery

Communication

Cross-functional collaboration

Documentation

Stakeholder management

Facilitation

Project coordination

Data literacy

Healthcare domain knowledge

Risk management

Education

Bachelor's degree or equivalent

Tools

Jira

Azure DevOps

Confluence

Job description

Lyric seeks a Senior Client Engagement Manager (Post-Pay) to lead payer implementations, translate requirements into actionable artifacts, and ensure alignment across product, data, engineering, and operations. This senior role focuses on COB, data mining, DRG, and coding workflows within Lyric Replay products.

You will guide discovery, update stakeholders, and drive adoption through go-live and stabilization, maintaining governance and accountability throughout the lifecycle.