Remote Senior Account Manager, SaaS Growth & Renewal

Invoca; New York (NY); Remote; USD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

401(k) match

Stock options

Health benefits

Paid holidays

Paid time off

Mental health program

Wellness subsidy

Paid family leave

Paid medical leave

InVacation bonus

Zusammenfassung

Invoca, a leading AI-powered conversation intelligence platform, is hiring an Account Manager (Individual Contributor) to lead a portfolio of corporate and mid-market accounts. You will drive renewals, expansion, and platform adoption across multi-product suites, maintaining executive alignment and long-term customer value.

This remote-first role requires travel to key accounts, strong cross-functional collaboration with Customer Success and Support, and proven experience navigating complex

Qualifikationen

• 3+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations.
• Track record of owning outcomes, hitting quota, and navigating complex organizations with confidence.
• Experience using a modern SaaS sales stack, including Salesforce, Customer Success platforms, and BI tools.
• Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs.
• Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic platforms.
• Strong written and verbal communication skills with the ability to create clear, polished proposals and presentations.
• Willingness and ability to travel regularly to meet customers in person.
• Bonus: Experience selling into Home Services, Insurance, Telecom, Financial Services, or Auto verticals.

Aufgaben

• Manage a portfolio of accounts across the full customer lifecycle, owning both renewal and expansion outcomes with a long-term, win/win mentality.
• Execute all business reviews, 180-day renewal milestones, and value touchpoints on schedule with polished preparation and clear follow-through.
• Develop and execute strategic account plans that drive platform adoption, uncover expansion opportunities, and proactively surface risk before it becomes churn.
• Own and report on the renewal, expansion, and retention forecast with at least one full quarter of forward visibility.
• Facilitate smooth transitions of new accounts from Account Executives into Account Management, ensuring continuity of relationships and momentum.
• Partner closely with Customer Success/Support teams on the creation and delivery of Customer Success Plans and maturity growth models.
• Demonstrate and quantify Invoca’s platform value to stakeholders from marketing staff to C-suite executives, building the business case for renewal and growth.
• Demonstrate a mastery of multi-threading: penetrate accounts deeply to build a network of internal champions and executive allies.
• Build and deliver compelling presentations, proposals, and software demonstrations tailored to enterprise-level audiences.
• Travel to visit focus/grow accounts in person, building executive relationships and deepening partnerships at all levels.
• Negotiate and close renewals and expansion opportunities with speed and precision.
• Maintain Salesforce with accurate, up-to-date forecasts, activity logs, and next steps at all times.
• Stay responsive and reliable—treating internal and customer blockers as a priority and responding within the same business day.

Kenntnisse

B2B SaaS selling

Quota carrying

Executive communication

SaaS tech stack

Negotiation with executives

Tools

Salesforce

Customer Success platforms

BI tools

Jobbeschreibung

Invoca, a leading AI-powered conversation intelligence platform, is hiring an Account Manager (Individual Contributor) to lead a portfolio of corporate and mid-market accounts. You will drive renewals, expansion, and platform adoption across multi-product suites, maintaining executive alignment and long-term customer value.

This remote-first role requires travel to key accounts, strong cross-functional collaboration with Customer Success and Support, and proven experience navigating complex