Senior Account Manager - Remote, Renewal & Growth

Invoca; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Invoca, a leading AI-powered conversation-intelligence platform, seeks an experienced Account Manager to steward corporate and mid-market portfolios across its multi-product suite.

You will own renewals and expansion, conduct executive-level reviews, and partner with Customer Success to drive platform adoption while maintaining forecasts in Salesforce. This remote-first role requires regular travel to client sites and strong communication with senior stakeholders.

Qualifications

• 3+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations.
• Track record of owning outcomes, hitting quota, and navigating complex organizations with confidence.
• Experience using a modern SaaS sales tech stack, including Salesforce, Customer Success platforms, and business intelligence tools.
• Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs.
• Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms.
• Strong written and verbal communication skills with the ability to create clear, polished proposals and presentations.
• Willingness and ability to travel regularly to meet customers in person.
• Bonus: Experience selling into Home Services, Insurance, Telecom, Financial Services, or Auto verticals.

Responsibilities

• Manage a portfolio of accounts across the full customer lifecycle, owning renewal and expansion outcomes with a long-term, win/win mentality.
• Execute all business reviews, 180-day renewal milestones, and value touchpoints on schedule with polished preparation and clear follow-through.
• Develop and execute strategic account plans that drive platform adoption, uncover expansion opportunities, and surface risk before it becomes churn.
• Own and report on the renewal, expansion, and retention forecast with forward visibility.
• Facilitate smooth transitions of new accounts from Account Executives into Account Management.
• Partner with Customer Success/Support to deliver Customer Success Plans and maturity growth models.
• Demonstrate Invoca’s platform value to stakeholders from marketing staff to C-suite executives.

Skills

B2B SaaS sales

Quota attainment

C-suite negotiations

Salesforce experience

Travel willingness

Tools

Salesforce

BI tools

Job description

Invoca, a leading AI-powered conversation-intelligence platform, seeks an experienced Account Manager to steward corporate and mid-market portfolios across its multi-product suite.

You will own renewals and expansion, conduct executive-level reviews, and partner with Customer Success to drive platform adoption while maintaining forecasts in Salesforce. This remote-first role requires regular travel to client sites and strong communication with senior stakeholders.