Enterprise Account Manager - Remote, Growth & Renewal

Invoca; New York (NY); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Benefits

401(k) with company match

Stock options

Mental Health Program

Paid Family Leave

Flexible Time Off

Paid Holidays

Wellness Subsidy

InVacation bonus after 7 years

Job summary

Invoca, the leading AI-powered conversation intelligence platform, seeks an experienced Account Manager to oversee a corporate and mid-market portfolio. You will own renewal and expansion, drive platform adoption, and build executive relationships across marketing, sales, and customer support.

This high-intensity, customer-facing IC role supports remote work with on-site travel to build executive alignment.

Qualifications

• 3+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations.
• Track record of owning outcomes, hitting quota, and navigating complex organizations with confidence.
• Experience using a modern SaaS sales tech stack, including Salesforce, Customer Success platforms, and business intelligence tools.
• Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs.
• Working knowledge of marketing technology such as Google AdWords, Analytics, bid management, or programmatic media platforms.
• Strong written and verbal communication skills with the ability to create clear, polished proposals and presentations.
• Willingness and ability to travel regularly to meet customers in person.
• Bonus: Experience selling into Home Services, Insurance, Telecom, Financial Services, or Auto verticals.

Responsibilities

• Manage a portfolio of accounts across the full customer lifecycle, owning renewal and expansion outcomes.
• Lead business reviews, 180-day renewal milestones, and value touchpoints on schedule.
• Develop and execute strategic account plans that drive platform adoption and uncover expansion opportunities.
• Own renewal, expansion, and retention forecast with forward visibility.
• Facilitate transitions of new accounts from Account Executives into Account Management.
• Partner with Customer Success/Support to deliver Customer Success Plans and growth models.
• Demonstrate Invoca's value to stakeholders and build the business case for renewal and growth.
• Build networks of internal champions and executive allies.
• Deliver compelling presentations, proposals, and demonstrations for enterprise audiences.
• Travel to visit focus/grow accounts and strengthen executive relationships.
• Negotiate and close renewals and expansions with speed and precision.
• Maintain Salesforce with accurate forecasts, activity logs, and next steps.
• Stay responsive to blockers and address them within the same business day.

Skills

Quota attainment

Executive communication

Travel readiness

Tools

Salesforce

Customer Success platforms

Business intelligence tools

Job description

Invoca, the leading AI-powered conversation intelligence platform, seeks an experienced Account Manager to oversee a corporate and mid-market portfolio. You will own renewal and expansion, drive platform adoption, and build executive relationships across marketing, sales, and customer support.

This high-intensity, customer-facing IC role supports remote work with on-site travel to build executive alignment.