Enterprise Account Manager — SaaS Growth & Renewal (Remote)

Invoca

Denver (CO)

On-site

USD 80,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Flexible Time Off

Paid Holidays - 16 paid holidays

Health benefits - medical/dental/vison

401(k) with company match

Stock options

Mental Health program

Paid Family Leave

Job summary

Invoca, a leading AI-powered conversation intelligence platform, seeks an experienced Account Manager (Individual Contributor) to manage corporate and mid-market accounts. You will own renewal, maturity, and growth across Invoca's multi-product suite, maintaining executive relationships and driving value realization.

You will travel to visit focus accounts, partner with Customer Success, and deliver compelling presentations to C-suite audiences.

Qualifications

3+ years of on-quota, B2B SaaS experience selling marketing tech or ad tech to large, complex organizations.
Track record of owning outcomes, hitting quota, and navigating complex organizations with confidence.
Experience using a modern SaaS sales tech stack, including Salesforce, Customer Success platforms, and business intelligence tools.
Proven experience negotiating business terms with senior management and C-suite executives, including order forms, MSSAs, and SOWs.

Responsibilities

Manage a portfolio of accounts across the full customer lifecycle, owning renewal and expansion outcomes with a long-term, win/win mentality.
Execute all business reviews, 180-day renewal milestones, and value touchpoints on schedule with polished preparation and clear follow-through.
Develop and execute strategic account plans that drive platform adoption, uncover expansion opportunities, and surface risk before it becomes churn.
Own and report on the renewal, expansion, and retention forecast with at least one full quarter of forward visibility.
Facilitate smooth transitions of new accounts from Account Executives into Account Management, ensuring continuity of relationships and momentum.
Partner with Customer Success/Support teams on the creation and delivery of Customer Success Plans and maturity growth models.
Demonstrate Invoca’s platform value to stakeholders from marketing staff to C-suite executives, building the business case for renewal and growth.
Demonstrate a mastery of multi-threading: penetrate accounts deeply to build a network of internal champions and executive allies.
Build and deliver presentations, proposals, and software demonstrations tailored to enterprise audiences.
Travel to visit focus/grow accounts in person, building executive relationships and deepening partnerships at all levels.
Negotiate and close renewals and expansion opportunities with speed and precision.
Maintain Salesforce with accurate forecasts, activity logs, and next steps.