Remote Senior Account Manager: NRR & Expansion Owner

CXT Software; Burlington (VT); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

100% Remote and Global

Flexible Work Environment

Dedicated Growth Path

Access to Leading Tools and Technology

Engaging Community Activities

Job summary

CXT Software is seeking an Account Manager to own and grow a $5M-$10M+ portfolio in a high-ownership, rebuild-phase SaaS environment. You will drive expansion, retention, and customer outcomes while shaping playbooks, processes, and success metrics across Product, Support, and Services.

In this role you’ll manage renewals, close expansions, and own forecasts with a 3-4x expansion pipeline. Remote, international scope, and a dynamic, growth-focused culture await.

Qualifications

• 4-8+ years in mid-market SaaS Account Management, Customer Success, or Sales.
• Proven track record of identifying and closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Strong commercial acumen and negotiation skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience working cross-functionally to drive customer outcomes.

Responsibilities

• Own Net Revenue Retention (NRR) for your book of business and deliver against expansion, renewal, and retention targets.
• Identify up-sell and cross-sell opportunities and progress them to close.
• Build and maintain a healthy expansion pipeline (3-4x coverage) against quota.
• Proactively manage renewal cycles and mitigate churn risk.
• Maintain accurate pipeline and forecasts in CRM; communicate outcomes and risks.
• Lead commercial conversations with customers — pricing, renewals, and contract changes.
• Partner with Product, Support, and Services to deliver customer outcomes and drive resolution.
• Contribute to building the AM function by refining playbooks and processes.

Skills

Account management experience

Expansion sales

Negotiation

Multi-account management

Tools

HubSpot

Salesforce

Jira

Confluence

MS Teams

MS Office / G-Suite

Job description

CXT Software is seeking an Account Manager to own and grow a $5M-$10M+ portfolio in a high-ownership, rebuild-phase SaaS environment. You will drive expansion, retention, and customer outcomes while shaping playbooks, processes, and success metrics across Product, Support, and Services.

In this role you’ll manage renewals, close expansions, and own forecasts with a 3-4x expansion pipeline. Remote, international scope, and a dynamic, growth-focused culture await.