Senior SaaS Account Leader — Own $5M+ NRR & Expansion

CXT Software; Boston (MA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

100% Remote and Global

Flexible Work Environment

Dedicated Growth Path

Access to Leading Tools

Engaging Community Activities

Job summary

CXT Software is seeking an Account Manager to own and grow a multi-million dollar portfolio in a high-growth SaaS environment. This role focuses on Net Revenue Retention, expansion, renewals, and customer outcomes across a rebuild of the AM function.

You will partner with Product, Support, and Services to refine playbooks, drive pipeline discipline, and influence the future of the customer organization. This is a remote, international role with strong growth and impact.

Qualifications

• 4-8+ years in mid-market SaaS Account Management, Customer Success, or Sales.
• Proven track record of identifying and closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Strong commercial acumen and negotiation skills.

Responsibilities

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets.
• Identify up-sell and cross-sell opportunities and progress them to close.
• Build and maintain a healthy expansion pipeline (3-4x coverage) against quota.
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance.
• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks.
• Lead commercial conversations with customers — pricing, renewals, and contract changes.
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution.
• Contribute to building the AM function — refine playbooks, processes, and best practices.

Skills

Account Management

Customer Success

Sales

Forecasting

Negotiation

Cross-functional collaboration

Tools

HubSpot

Salesforce

Jira

Confluence

MS Teams

MS Office

G-Suite

Job description

CXT Software is seeking an Account Manager to own and grow a multi-million dollar portfolio in a high-growth SaaS environment. This role focuses on Net Revenue Retention, expansion, renewals, and customer outcomes across a rebuild of the AM function.

You will partner with Product, Support, and Services to refine playbooks, drive pipeline discipline, and influence the future of the customer organization. This is a remote, international role with strong growth and impact.