Growth Account Manager — NRR & Expansion Lead (Remote)

CXT Software; Colorado Springs (CO); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

100% Remote & Global

Flexible work environment

Dedicated growth path

Access to leading tools & technology

Engaging community activities

Job summary

CXT Software is seeking an Account Manager to own a multi-million-dollar portfolio and drive Net Revenue Retention with expansion, renewals, and customer outcomes in a rebuild-phase SaaS business. You will partner with Product, Support, and Services, own the pipeline discipline, and shape playbooks while operating with quota-bearing responsibility.

This role is 100% remote with global scope. Ideal candidates bring 4–8+ years in mid-market SaaS, demonstrate a proven expansion track record, and

Qualifications

• 4-8+ years in mid-market SaaS Account Management, Customer Success, or Sales.
• Proven track record of closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Strong commercial acumen and negotiation skills.
• Ability to manage multiple accounts and priorities.
• Cross-functional collaboration to drive outcomes.

Responsibilities

• Own Net Revenue Retention (NRR) for your book of business; deliver against expansion, renewal, and retention targets.
• Identify up-sell and cross-sell opportunities and progress them to close.
• Build and maintain a healthy expansion pipeline (3-4x coverage) against quota.
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans.
• Maintain accurate pipeline and forecasts in CRM; communicate outcomes and risks.
• Lead commercial conversations with customers—pricing, renewals, and contract changes.
• Partner with Product, Support, and Services to deliver outcomes and drive issue resolution.
• Contribute to building the AM function by refining playbooks and processes.

Skills

Account Management

SaaS

Contract negotiations

Forecasting & pipeline

Cross-functional collaboration

Tools

HubSpot

Salesforce

Jira

Confluence

MS Teams

MS Office

G-Suite

Job description

CXT Software is seeking an Account Manager to own a multi-million-dollar portfolio and drive Net Revenue Retention with expansion, renewals, and customer outcomes in a rebuild-phase SaaS business. You will partner with Product, Support, and Services, own the pipeline discipline, and shape playbooks while operating with quota-bearing responsibility.

This role is 100% remote with global scope. Ideal candidates bring 4–8+ years in mid-market SaaS, demonstrate a proven expansion track record, and