Strategic Account Manager: Grow NRR (Remote)

AxisCare; Waco (TX); Remote; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Comprehensive benefits

Full medical/dental/vision

401K with company matching

Paid time off

Laptop provided

Zusammenfassung

AxisCare is building a new Account Management function and seeks an Account Manager to own key accounts, guide renewals, and proactively expand revenue through strategic add-ons and integrations. You will partner with CS and Legal to ensure strong renewal outcomes and drive NRR growth across multiple product lines.

The role emphasizes cross-functional collaboration, strategic account planning, and data-driven reporting, with remote work options and opportunities to shape the early Account

Qualifikationen

• At least two years of experience in contract renewals.
• Excellent negotiation skills for pricing uplift conversations.
• Excellent written and verbal communication; ability to build rapport while executing price uplifts.
• Strong organizational and multitasking abilities to manage many accounts and contracts.
• Collaborative, cross-functional mindset with Finance, Sales, CS, SEs, and legal counsel.
• Experience with HubSpot preferred; ChurnZero a plus.
• Proficiency with Microsoft Excel.

Aufgaben

• Own the commercial aspects of AxisCare's key accounts from end to end, including renewals and pricing discussions.
• Identify and execute opportunities to grow Net Revenue Retention (NRR).
• Own opportunity management and coordinate with Solution Engineering and product SMEs to close add-ons.
• Proactively manage renewal timelines and update customers on terms and pricing.
• Negotiate renewals, pricing increases, and amendments with professionalism.
• Lead retention efforts for inbound cancellations and off-cycle renegotiations with Finance and CS.
• Collaborate with Sales and Legal to review non-standard terms and maintain consistent contract language.
• Partner with Sales, CS to ensure customer health and identify expansion opportunities.
• Provide contract and account reporting and insights to leadership.
• Suggest improvements to contract workflows, renewal processes, and documentation accuracy.
• Help build and shape processes, tools, and strategy for the growing Account Management function.

Kenntnisse

Negotiation

Communication

Organization

Cross-functional teamwork

HubSpot

ChurnZero

Excel

Tools

HubSpot

ChurnZero

Excel

Jobbeschreibung

AxisCare is building a new Account Management function and seeks an Account Manager to own key accounts, guide renewals, and proactively expand revenue through strategic add-ons and integrations. You will partner with CS and Legal to ensure strong renewal outcomes and drive NRR growth across multiple product lines.

The role emphasizes cross-functional collaboration, strategic account planning, and data-driven reporting, with remote work options and opportunities to shape the early Account